Adult Medicaid Long Term Care – Eligibility Caseworker III (50% virtual)

The Wake County Health and Human Services Economic and Social Services division has over 225 Eligibility Caseworkers who provide critical resources for the citizens of Wake County.  Case managers determine eligibility based on factors such as income, family size, medical information, medical evaluations/health conditions, resources, deductible expenses, and needs.  Applications are processed in NCFAST (electronic case management system) and OnBase (document management system) to issue benefits and perform case management functions. The case managers spend the majority of time within NCFAST and OnBase to determine clients’ eligibility. We are currently seeking Adult Medicaid Long Term Care - Eligibility Caseworker IIIs to join our Economic Self-Sufficiency teams in various locations across the county, including Swinburne (Raleigh), Zebulon, Fuquay-Varina, and Wake Forest. Position will work 50% in the office and 50% virtually.  The primary duties of an Adult Medicaid Long Term Care - Eligibility Caseworker III include the following:

• Providing case management services by determining on-going and recertifying eligibility for Long Term Care and Special Assistance
• Entering  all required data into our computer systems in order to authorize benefits
• Referring household to outside community resources as needed
• Maintaining thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changes
• Providing back up to other Case Managers
• Providing accurate and timely documentation, utilizing a document management system for caseload management.

The Basics (Required Education and Experience)

• Bachelor's degree in Human Services, Health or related field
• Two years of job-related experience
• Valid Driver's License and safe driving record
• Equivalent education and experience are accepted