Adult Protective Services Supervisor

Work Type
Adult Services

Position Number


Closing Date
August 6, 2022
Posted August 2, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Description

The Senior and Adult Services Program ensures that our senior and adult population thrives in a healthy, safe environment. If you're skilled in this area, have leadership abilities, and are interested in contributing to this effort, keep reading about our Adult Protective Services Supervisor position. Our community needs your help! The Adult Protective Services Supervisor for the Senior and Adult Services Programs supervises and manages the coordination and delivery of services involving individuals and families as related to the Adult Protective Services. This position directly supervises five (5) Adult Protective Social Workers. The Adult Protective Services Program receives and screens reports of abuse, neglect or exploitation of disabled adults as well as provision of services. Staff rotate after hours coverage and this position rotates after hours supervisor coverage with the manager and 3 other supervisors. Essential functions of this position include:
  • Providing direction and developing short- and long-range goals for staff through monitoring workloads and productivity
  • Ensuring the quality of casework through regular review of cases and identifying training needs; Performs data collection and reporting tasks
  • Providing customer service by responding to inquiries regarding programmatic issues, questions, and complaints from clients
NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

  • Bachelor's degree
  • Three years of job-related experience
  • Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

  • Three years of experience within a State or County Department of Social Services - Adult Services (Adult Protective Services or Adult Guardianship) or Child Welfare Programs
  • Direct experience supervising staff and personnel management.

How Will We Know You're 'The One'?

  • Ability to work in a fast-paced environment with great attention to detail
  • Ability to implement law and policy into practice
  • Flexible and adaptable in an environment with frequent changes
  • Advanced critical thinking skills
  • Ability to multi-task and prioritize, as well as lead and motivate staff
  • Confident, self-starter, proactive, with a high level of energy and a results driven attitude
  • Excellent interpersonal skills and the ability to provide feedback to promote learning and professional development
  • Strong written and verbal communication skills

About This Position

Location: Human Services Center Swinburne 220 Swinburne Street, Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: $57,623-$77,794 commensurate with experience Posting Closing Date: 7:00 pm on 8/6/2022
Link to Agency Posting Job