Child Care Subsidy Eligibility Caseworker I

Work Type
Economic Services

Position Number
Req 3756

$17.49 - $20.54 commensurate with experience

Closing Date
April 29, 2022
Posted April 25, 2022

Agency Name
Wake County

Work County

Job Location
Positions are in multiple locations throughout Wake County
North Carolina
Job Description

The Wake County Economic Services Division, Child Care Subsidy Program provides financial assistance to parents for their child care needs. Each county receives an annual allocation of state and federal funds used for subsidized child care services for its residents. Wake County also receives funding from the Wake County Smart Start Program. In additional to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Childcare Subsidy Program, children are better prepared for success! Positions could be in multiple locations throughout Wake County, at (Regional Centers, Swinburne or Somerset). We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career, that assists families in need. The purpose of the Child Care Subsidy Eligibility Caseworker is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses.  A strong candidate will be familiar with the Child Care Subsidy Program and proficient in NCFAST. Primary job duties include:
  • Performing Duty Person responsibilities (responding to clients who walk in, or call to see a Caseworker) as assigned each month
  • Assisting with the management of vacant caseloads as well as an assigned caseload, when there are staff vacancies
  • Responding to changes in situations from clients and child care providers, and applying these changes to the client’s case, per policy requirements
  • Working closely with a variety of Wake County Health and Human Services employees from Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis, to better serve the needs of the diverse population
  • Performing full case management, to include: taking an application, recertification, process changes submitted by clients in caseloads 
NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

  • Associates degree in Human Services, Health, or related field
  • Two years of job-related experience
  • Valid Driver's License and "safe" driving record
  • Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

  • Experience accurately determining eligibility for economic services programs such as Child Care Subsidy, Medicaid, FNS, or Energy
  • Proficiency in NCFAST and OnBase, or other document management software system
  • Bilingual in Spanish and English

How Will We Know You're 'The One'?

  • The ability to handle frequent client contact, conveying information clearly and concisely, both verbally and in writing
  • Excellent interviewing and assessment skills
  • Knowledge of Child Care Subsidy Program Policy; general knowledge of Human Services/Social Services programs, and of community resources
  • The ability to counsel clients in crisis situations and respond appropriately
  • Excellent interpersonal skills that allow the ability to maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
  • Attention to detail, accuracy, and the ability to be flexible and adaptable in a fast-paced environment with frequent changes
  • Proficient with NCFAST and basic computer skills and the aptitude to learn new software
Work Schedule: Mon - Fri 8:15 am - 5:15 pm
Link to Agency Posting Job