Child Support Agent I

Job Purpose Employees within this role work under general supervision and must have a considerable knowledge of Child Support Enforcement Programs. Responsibilities Responsible for the initiation and organization of Child Support Enforcement (IV-D) duties including the following.

• • Interviewing custodial and noncustodial parents
  • Explaining the program and to obtain data regarding the absent parent
  • Determining the correct course of action for each situation.
  • Locating the absent parent and establishing voluntary paternity and/or support obligations through the court system.
• Ensures knowledge of latest policies and procedures of the Child Support Program.
• Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.
• Works within intake, location or establishment of paternity areas and will not be working in court unless called as a witness.

Skills & Abilities Education & Experience:  High School Diploma or G.E.D. required. Associate's Degree or further education preferred.  Two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree; or an equivalent combination of education and experience. Computer Skills:  Proficient in MS Office (Excel, Word and PowerPoint Experience). License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.