Child Support Agent I

Work Type
Child Support Enforcement


Closing Date
Continuous Recruitment
Posted April 27, 2023

Agency Name
Vance County DSS

Work County

Job Location
500 N. Beckford Drive
North Carolina
Job Description

This position provides child support services mandated by the Federal Government and the State of North Carolina to ensure that parents provide financial and medical support for their children.  This position will be responsible for providing customer service, operational program support as well as performs as a liaison for the work flow between the Child Support Office and the Clerk of Court.  Work in this class includes, but is not limited to, answering incoming calls, assisting and providing program information to callers, processing incoming and outgoing mail, processing case management documents as well as entering and maintaining service of process information for enforcement actions involving Motions, Orders to Show Cause, Orders for Arrest and Income Withholdings.  Employee must adhere to all Federal, State and local confidentiality requirements.

Knowledge, Skills and Abilities

KSA -Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures; the legal, court and financial related duties of the Child Support Program require a very high degree of accuracy; the position involves extensive use of Word, Excel and the Automated Case Tracking System (ACTS), the Child Support Agent I must be able to concentrate on details in the computer generated forms, Word documents and AOC forms to ensure accuracy and compliance with policy and law; considerable ability to organize, analyze, and summarize case information; ability to understand basic accounting concepts; ability to establish and maintain effective working relationships with the public, Clerk of Court, Sheriff’s office, private attorneys, other child support agencies and other officials both verbally and in writing. Minimum Education and Experience Graduation from high school and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree; or an equivalent combination of education and experience. Application Special Instructions  If applicant does not have required experience as listed, must upload an official college transcript.
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