Child Support Agent II
Child Support Enforcement
January 9, 2022
Posted December 20, 2021
Alamance County Social Services
319 N. Graham-Hopedale Road
Job Purpose Employees within this role work under general supervision and must have a considerable knowledge of Child Support Enforcement programs and significant understanding of the State Automated Collection and Tracking system technology. $2,000 Sign-on Bonus Offered: Alamance County is providing up to a $2,000 (paid in $1,000 installments) sign-on-bonus to be paid to eligible applicants at milestones (completion of probation and 6 months from completion of probation) for applicable positions. Responsibilities
- Responsible for the establishment of paternity and support by performing the following duties:
- Establishing paternity and support criteria for cases through court action.
- Interviewing custodial and noncustodial parents
- Explaining the program and to obtain data regarding the absent parent.
- Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.
- Ensures knowledge of latest policies and procedures of the Child Support Program.
- Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.
- Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.
Education & Experience: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience. One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice. A copy of a certified college transcript and a letter of reference must be provided upon request. Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience. License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.