Child Support Agent II – Enforcement

Primary Purpose of Position:  The primary purpose is the collection of the child support and arrears due to the custodial parent of the children in the case.  This requires using many techniques including verbal skills for negotiation, logic, mathematical skills; using knowledge of policies and procedures and the North Carolina General Statutes. In order to collect support, it is important for caseworkers to have thorough knowledge of the case and the remedies available to collect support.  This requires a lot independent thought and judgment on the part of the caseworker. Description of Work: Responsibilities in this position involves enforcing child support orders, testifying in court, maintaining records and files and preparing reports in the Child Support Enforcement program.  This may include interviewing custodial and noncustodial parents, explaining the program, and obtaining data regarding the noncustodial parent; determining the course of action, locating the noncustodial parent, and establishing paternity and/or support obligations through the court system.  Enforcement is primarily involved in in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.  Other duties may require collection of support payments, public relations, administration, and other duties as assigned. Some of the tasks included are location, establishment of support obligations, collection of support payments, and enforcement of support obligations. Knowledges, Skills, and Abilities:

• Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures.
• Considerable ability to interview clients, absent parents, and related sources, and to investigate cases.
• Considerable ability to organize, analyze, and summarize case information; basic math skills.
• Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.
• Ability to analyze and interpret policy and procedural guidelines and impart this information to other investigators.
• Ability to solve problems and answer questions in all areas of the CS Program.
• Due to the amount of work required using a computer, it is necessary that the applicant have extensive experience in the use of computers.

Minimum Education and Experience: Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledges, skills, and abilities needed to perform the work; or a four-year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.  Additional Training/Experience Preferred: Additional training and experience as follows:  One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.