Child Support Lead Agent

Work Type
Family and Children’s Services

Position Number
011.512.1293

Salary
$20.52/hr.-$32.83/hr.

Closing Date
January 26, 2022
Posted January 10, 2022


Agency Name
Cleveland County Government

Work County
Cleveland

Job Contact
Nicole Forinash

Job Location
311 E. Marion St.
Shelby
North Carolina
28150
Job Description

JOB DESCRIPTION: The primary purpose of this position involves assisting the Child Support Supervisors and Program Manager in directing the work of the Child Support unit and implementing policies of the program and the agency. Work is performed and supervised under the Child Support Supervisor I. Regular office hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday.   ESSENTIAL FUNCTIONS: Develops and provides training to all new child support staff and ongoing training to existing staff. Performs quality assurance reviews for 100% of work completed by new staff and a percentage of work completed by all other staff. Completes establishment and/or enforcement duties related to Foster Care cases. Responsible for review and adjustments for enforcement cases and will contact non-custodial parents who have been served for voluntary establishment procedures. Complete work for vacant caseloads and will monitor and complete special repots as assigned. Attends court as needed.   KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze and summarize case information; basic math skills; ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys. EXPERIENCE & EDUCATION: This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions, and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels, work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices). HYSICAL REQUIREMENTS: This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions, and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels, work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices).   SPECIAL REQUIREMENTS: None By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary. APPLICATION PROCESS: All applicants must submit a completed County Application by the closing date to www.clevelandcounty.com.
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