Child Support Services Supervisor – Training

Work Type
Child Support Enforcement

Position Number

$25.19 - $34.00 commensurate with experience

Closing Date
October 16, 2022
Posted October 12, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Location
Waverly F. Akins Wake County Office Building
North Carolina
Job Description

Transfer your knowledge, skills and expertise to a high performing team in Child Support Services, who work towards ensuring children in Wake County are taken care of. The Wake County Child Support Office is the second largest urban Child Support Services program in the state. The Child Support Services Training team provides instruction in the areas of case initiation, paternity and support establishment, order enforcement and modification, intergovernmental case processing; including Court related supports to the IV-D Assistant County Attorneys. We are seeking a Child Support Services Training Supervisor who is a strong leader, well organized and innovative, to supervise the activities of a dynamic training team. The position reports directly to the Child Support Services, Assistant Division Director. Duties may include:
  • Leading the development, design, and implementation of a unified, systematic training program for all new staff based upon position
  • Providing for continual staff development and the cultivation of a “High Performing Work Team”; serving as the policy expert and policy consultant; implementing continuous improvement activities, and assuming and promoting responsibility for self-learning; implementing a trainer certification program
  • Utilizing both the state and related child support systems Case Management system and databases; and Wake County’s electronic document management systems
  • Ensuring the completion of QA reviews to ensure the transfer of learning; suggesting changes to correct deficiencies and errors; and leading agency-wide training initiatives as necessary, or required by Child Support Services Leadership; providing progress of new and existing staff
Link to Agency Posting Job