Child Support Services Trainer

Work Type
Child Support Enforcement

Position Number

$25.19 - $34.00 commensurate with experience

Closing Date
November 30, 2022
Posted November 28, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Location
Waverly F. Akins Wake County Office Building
North Carolina
Job Description

What You'll Be Doing

Are you are passionate about cultivating an environment where staff grow in knowledge and skill?  If so, join Team Wake and experience why Wake County is an awesome place to Live, Work, and Play! We are seeking a professional, highly organized, dependable and customer friendly team player for Child Support Services Trainer to be a part of a dynamic group that works diligently towards ensuring children in Wake County are taken care of. The Wake County Child Support Office strives to accomplish the goal of economic self-sufficiency for families by consistently collecting millions of dollars for the benefit of the children we serve. We offer an excellent benefits and compensation package, including 5% towards a 401K!  Also, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth.  Primary duties include:
  • Training new and existing staff on child support policy, procedure, and systems training;  serving as a policy expert and policy consultant to Program Manager, department supervisors, attorneys and line staff 
  • Completing QA reviews to ensure transfer of learning; suggesting changes to correct deficiencies and errors; and leading agency-wide training initiatives as necessary, or required by management
  • Providing administrative court prep, attendance, and after court training for new and existing staff, (which at times requires attendance at court hearings with trainees)
  • Assisting the entire Child Support Office with case management processes across the four (4) Child Support Sections: Establishment, Enforcement, Intergovernmental and Legal  
Link to Agency Posting Job