Child Support Supervisor II

Work Type
Child Support Enforcement


Closing Date
Continuous Recruitment
Posted September 15, 2023

Agency Name
Vance County

Work County

Job Location
500 N. Beckford Drive
North Carolina
Job Description

Job Description

CHILD SUPPORT SUPERVISOR II Job Description  Supervisor directs a medium size Child Support Enforcement Program. The primary responsibilities include planning, organizing, directing, and evaluating the program. Supervisor provides administrative and technical supervision of the agents and clerical support staff. Supervisor resolves major concerns with the local judicial and law enforcement system and provide information to the community.  SUPERVISOR/MANAGERIAL FUNCTIONS: Planning - Plans work operations, sets priorities and deadlines, establishes goals for the IV-D program   Organizing and Directing - Establishes work assignments; makes changes in organization, assignments, procedures, and methods-within agency policies.  Budgeting - Compiles statistics and projects collections for director; recommends budget needs to director.  Training - Designs training materials and evaluates on-going staff needs; provides orientation to new staff and determines training needs; advises staff on all changes in program, policy, or unit structure during weekly conferences; provides training and coordinates with state IV-D training services.  Setting Work Standards - Establishes, develops, revises work standards for the program and assures compliance; reviews established manuals, statutes, regulations with staff and explains new policies and procedures; establishes guidelines in accordance with overall agency standards and goals.  Reviewing Work - Reviews program accomplishment on a regular basis through reports and discussions with staff; determines internal procedures needed to achieve overall program mission.  Counseling and Disciplining - Counsels staff regarding agency policy; may reprimand; acts as first line supervisor in formal actions.  Performing Other Personnel Functions - Evaluates staff performance; recommends to county director appraisals, promotions, reassignments, salary adjustments or dismissals; interviews applicants and recommends on hiring. 

Knowledge, Skills and Abilities

KSA - Knowledge, Skills and Abilities - Thorough knowledge of Child Support Enforcement Program, related legal procedures, judicial operations; considerable knowledge of office management practices and procedures; considerable knowledge of supervisory practices and management techniques. Skill in interviewing techniques, investigating, and analyzing case variables. Ability to organize and summarize case information. Ability to represent program in oral and written forms. Ability to plan, direct, monitor and develop the program and supervise staff. 

Additional Information

  Minimum Education and Experience - Graduation from high school plus five years of experience in investigative, judiciary, eligibility, attorney's office or related work which provides the knowledge, skills, and abilities needed to perform the work, including one year of IV-D experience; or four-year degree plus two- and one-half years of work experience in the Child Support Enforcement Program: or  Associate of Arts Degree in business, human resources, law enforcement or closely related field and three, years of experience in investigative, judiciary, eligibility, attorney's office or related work, including one year of IV-D experience.  
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