Continuous Quality Improvement

Work Type
Economic Services


Closing Date
July 19, 2023
Posted July 5, 2023

Agency Name
Department of Social Services

Work County

Job Location
102 Camp Drive
North Carolina
Job Description

Chatham County Employment Opportunity HR Announcement Number: 24-004 Job Title: Continuous Quality Improvement Location: Chatham County Department of Social Services, 102 Camp Drive, Pittsboro, NC Contact Person: Nancy Burgess Telephone number: 919-642-6905 For a printable copy of the job application, click: Application for Employment Address to send application: Chatham County Human Resources, P.O. Box 1809, Pittsboro, NC 27312 Or apply online at: Job Summary This position is responsible for the Adult Medicaid program of the economic services division for a Continuous Quality Improvement Plan that is designed to strengthen and support case work. Develops and conducts individual and group training for the economic services division, including new employee training, targeted training based on identified errors during file reviews, and new/updated policy training. Agency-wide training will also be provided. Maintains knowledge of economic services programs by regularly attending agency and state training. Completes quality assurance second party file reviews monthly (each program will have a specified number of reviews to be completed; files will be selected at random unless targeted reviews are needed as specified by a supervisor or program administrator). Summarizes and communicates problematic findings, errors, and recommendations for improved practices to the supervisor in a timely manner. Monitors trends and conducts root cause analysis that is reported to program supervisors. Maintains data and spreadsheets of quality assurance reviews. Utilizes data from NCFAST Help Desk tickets to inform of any training or practice needs. Runs daily and monthly reports, reviews and sends the appropriate notice to supervisors for pending and overdue cases. Tracks spreadsheets for overdue cases and information tied to each case. Uses data gathered from reports and individual data boards to update each unit. Performs some casework functions including determination and re-determination of eligibility. When necessary, this position may be assigned a temporary caseload to assist units with multiple vacancies. Employees refer to all applicable policies, procedures, and NC DHHS communications required to complete the eligibility determination process. Serves on a shelter team during hurricanes, storms, and other natural disasters as determined by Emergency Management. Performs other duties as assigned. Opportunity for some remote work. Minimum Qualifications Two years of experience as an Economic Services Caseworker; or an equivalent combination of training and experience. Salary Grade 59: $44,308 Position Closing Date July 19, 2023; 5:00pm EST Chatham County is an equal opportunity employer