Deputy Human Services Director

This position is subject to close at any time with or without notice. Application reviews will begin immediately and continue until the position is filled. Hiring range for this position is $77,979.20 - $93,246.40.  Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 28. Cabarrus County, North Carolina is conducting a comprehensive search for a results driven leader with a passion for public service to be our next Deputy Human Services Director. This is an exciting opportunity to provide leadership and support for one of the fastest growing and diverse counties in North Carolina. Cabarrus County seeks a dynamic professional with extensive experience in North Carolina Health and Human Services programs, local government operations, budgeting, and organizational effectiveness to serve as Deputy Humans Services Director. The Deputy Human Services Director must be collaborative, analytical, detail-oriented and a problem-solver by nature. The Deputy Human Services Director will assist in leading this important County Department in building a vision for the future that is shaped by the desire to work collaboratively with the Human Services Director, County Management, and key stakeholders creating a better quality of life for everyone in our community. Cabarrus County Human Services Department The Cabarrus County Department of Human Services (DHS) strives to improve the quality of life in the community for all our citizens. DHS is committed to ensuring that individuals and families in Cabarrus County have access to the supports they need to achieve their goals.   The staff is committed to managing the resources entrusted to them with responsible stewardship and to provide the highest quality professional services possible. Mission Statement: In partnership with the community, our mission is to enhance the quality of life for our citizens through integrated and comprehensive services that assist, empower, and build upon the strengths of our children, families, adults, and older adults. Vision Statement: Through community partnership and effective collaboration, Cabarrus County Human Services will be a leader and innovator in providing quality seamless services to the citizens. CCHS will strive to streamline services to the citizens to effectively meet the needs of a changing economy, improve lives, and create opportunity.   DHS works hand-in-hand with community partners and resources throughout the State of North Carolina to deliver benefits to more than 50,000 families, adults, and children. The Department has five primary divisions:  

• Economic Family Support Services ( Child Support, Daycare, Work First, Energy Programs)
• Economic Services (Medicaid, Food & Nutrition Assistance Program)
• Adult, Aging and Transportation Services
• Child Welfare Services
• Business Services

Ideal candidate will have: The ideal candidate will have excellent leadership skills in leading organizational change, and the expertise and vision to continue effective and efficient management of the Agency while also leading future growth and advancement of the County’s goals. This candidate is an experienced organizational leader who excels at leveraging the technical expertise of internal and external resources and is a proven professional who takes initiative, is results oriented, builds positive relationships, develops others, and is diplomatic and an excellent communicator. The ideal Deputy Director will manage competing demands, have a passion for public service, a desire to serve the most vulnerable, and a dedication to supporting the social, ethical and cultural values of the community.   The long-term success for this agency is dependent on the Deputy Director’s ability to maintain integrity with staff and relationships with partners and stakeholders. You must be capable of building and establishing a trusting relationship in a short period of time, have a strong focus on operational excellence and experience implementing best practice policies and procedures across large systems. You must have great listening skills as well as the ability to mitigate high stress situations or confrontations. About Cabarrus County: Cabarrus County - America Thrives Here! Cabarrus County is the tenth largest county in the state, with a population of more than 226,000. The community relies on forward-thinking and innovative leaders to manage the rapid growth. Cabarrus is home to Atrium Health Cabarrus and the North Carolina Research Campus. Other industries include biotechnology, healthcare, manufacturing, industrial and business parks, warehousing and distribution, entertainment and hospitality, retail and aviation. General Definition of Work:   Performs difficult, complex administrative and managerial work overseeing, planning, organizing, and directing the agency internal operations to include fiscal, human resources and administration under the direction of and through delegation from the Human Services Director. Work is performed under the general supervision of the Human Services Director. Supervision is exercised over all assigned personnel.   Examples of Duties   FLSA: exempt Essential Functions: 

• Overseeing, planning, organizing, implementing, managing, and directing assigned services and program areas for effective service delivery and day to day operations. 
• Providing leadership and direction for department assigned services and program areas to ensure quality and timely services. 
• Supervising, directing, training, evaluating division staff and has substantial influence in hiring and employment decisions.  
• Works with director and program administrators to develop and prioritize organization objectives, work standards and performance criteria.
• Has authority to act for the director in personnel and management team matters in the director’s absence.
• Works with director and program administrators to plan and ensure organizational effectiveness regarding all administrative, operational issues and service.
• Oversees preparing, presenting, managing, and monitoring the department’s annual budget.
• Works with director, program administrators and business manager to determine needs, develop budget, report revenue and spending variations for prompt action and resolution, and make adjustment recommendations.  
• Responsible for special projects as assigned by the director including media relations, intergovernmental relations, and community relations.
• Oversees accurate processing, maintaining, and auditing of various departmental financial reports and records for assigned area.
• Ensuring compliance with local, state, and federal fiscal and personnel regulations; maintaining confidentiality; preparing and maintaining a variety of systems, reports, records and files.
• Acts as the DHS director’s designee by performing duties as specified by NCGS 108A-14

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)  Typical Tasks: 

• Works with the director to develop and implement agency policies and procedures.
• Assists with strategic planning initiatives by leading organizational change and providing executive leadership and guidance across department divisions/teams.
• Provide direct supervision to assigned Administrators and other staff as assigned
• Tracks and provides reports to Human Services Director on performance measures regarding areas assigned.
• Monitors and evaluates program and service effectiveness in assigned area.
• Coordinates and supervises program administration daily to ensure program compliance and service delivery.
• Works with Program Administrators to make policy and workflow decisions.
• Responds to inquiries and complaints providing information and assistance.
• Serves on the humans services leadership team which plans for future directions within the department.
• Attends meetings as required.
• Performs other related tasks as required to potentially include but not limited to emergency shelter operations.

Knowledge, Skills and Abilities:  Thorough knowledge of principles, methods, and techniques of efficient administration, including interpersonal communication, personnel administration, budgeting, accounting, planning, program evaluation and office management.  Thorough knowledge of human services administration.  Considerable knowledge of the organization and structure of local, state, and governmental agencies.  Knowledge of the principles and techniques of human capital management and public or business administration. Knowledge of the department’s organization, operation, and objectives; of purchasing practices and procedures; and contract administration.   General knowledge of social, medical, mental, and economic factors of the community served.  Working knowledge of office equipment, computers, and applicable software applications.  Ability to develop and organize information and data ; to use Microsoft Office products, especially Word, Excel and PowerPoint; to exercise discretion and sound judgment in analyzing situations and making decisions; to direct and provide consultation to employees in the various areas of responsibility; to write clear and concise reports; to communicate ideas effectively both orally and in writing; to collect, summarize and present detailed information; to maintain detailed records; to plan and execute work effectively; to maintain confidentiality; to attend work regularly; and to develop and maintain effective working relationships with state and  local officials, associates, subordinates, and the general public.     Minimum Education / Experience requirements   Education and Experience:  Requires master's degree in public or business administration, social work, or human services field and three years of management experience in a human services agency or business in the delivery of client services, with a preference for one year of management experience in a social services agency; or Bachelor’s degree in human services, business or a closely related field and four years of management experience in a human services agency or business, with a preference for two years of management experience in a human services agency. Degree must be from an appropriately accredited college or university. An equivalent combination of education and experience may be accepted.