Deputy Human Services Director

Work Type
Adult Services, Child Support Enforcement, Directors and Program Managers, Economic Services, Family and Children’s Services

Position Number


Closing Date
February 14, 2021
Posted February 2, 2021

Agency Name
Carteret County Department of Social Services

Work County

Job Location
210 Craven Street
North Carolina
Job Description

Performs complex professional work planning, directing, supervising, and coordinating social services programs, services, and staff, preparing and administering agency budget, developing and managing policies and procedures, interpreting laws, policies, and regulations, overseeing the maintenance of files and records, and preparing reports. The Carteret County Department of Human Services (DHS) is a consolidated human services agency as defined by NCGS 153A-77.  The position of Deputy Human Services Director - Social Services is appointed by the Consolidated Human Services Director (Human Services Director) with the approval of the County Manager.  The Human Services Director delegates day-to-day responsibilities of the local social services division to the DSS Director.  This position functions as the local Social Services Director and is responsible for social service programs administered by the Carteret County Social Services Division as outlined in NCGS 108A.  Work involves setting policies and goals under the direction of the Human Services Director and is evaluated by a review of records, reports, discussions, and by observation in terms of the quality of work. Divisional supervision is exercised over all personnel within the division. Essential Duties and Tasks
  • Supervises program activities and supervisors whose staff is engaged in a variety of social service programs.
  • Coordinates with supervisors to evaluate appropriate staffing, compliance, and effectiveness across all program areas; advises the Human Services Director of the results and initiates necessary changes required for the improvement of current programs and assesses the need for new programs.
  • Assists with the recruitment and selection of division personnel; assigns, directs, and inspects the work of, and evaluates assigned personnel; ensures the proper education and training of personnel; recommends rewards, transfers, promotions, suspensions, and terminations; disciplines, coaches, and counsels staff; develops staff schedules, approves leave requests.
  • Plans and ensures institutional effectiveness regarding all administrative, service, and operational issues.
  • Ensures compliance with applicable Federal and State laws, rules, and regulations.
  • Prepares and manages the division annual operating budget in conjunction with the Human Services Director; monitors expenditures.
  • Coordinates with the Human Services Director to develop and implement policies and procedures.
  • Acts in conjunction with the Human Services Director in personnel and management team matters.
  • Directs the agency’s leadership development initiative; confers with the leadership team for long and short-range planning and provides monthly in-house leadership training utilizing professional curriculum.
  • Provides onsite direct management to all shelters during any emergency event that requires general sheltering, including oversight of all personnel, Shelter Coordinator, all subordinate managers and employees, coordination and collaboration with Red Cross, Salvation Army, Law Enforcement, EOC, and any other necessary partners.
  • Performs special projects and assignments as assigned by the Human Services Director.
  • Initiates and coordinates the interviewing process for all vacant positions.
  • Prepares reports and other types of correspondence; prepares and maintains files and records.
Additional Job Duties
  • Performs related duties as required.
  • Assists in the staffing of Red Cross Shelters.
Knowledge, Skills and Abilities
  • Comprehensive knowledge of the legal and philosophical basis for social work and public welfare programs.
  • Comprehensive knowledge of principles, methods, and techniques of efficient administration including interpersonal communication, personnel administration, budgeting, accounting, planning, program evaluation, and office management.
  • Thorough knowledge of applicable Federal and State laws, rules, and regulations.
  • Comprehensive knowledge in preparing reports and other types of correspondence.
  • Thorough knowledge in the use of standard office equipment and associated software.
  • General knowledge of social, medical, mental, and economic factors of the community served.
  • Ability to plan, coordinate, and direct a staff of technical, professional, and clerical personnel.
  • Ability to interpret and apply laws and policies to specific problems relating to agency activities.
  • Ability to deal courteously and tactfully with all customers and personnel.
  • Ability to solve problems within scope of responsibility.
  • Ability to exercise sound judgment in analyzing situations and making decisions.
  • Ability to express complex ideas effectively both orally and in writing.
  • Ability to make arithmetic computations.
  • Ability to compute rates, ratios, and percentages.
  • Ability to globally view Social Services work and influence in the community.
  • Ability to understand and apply governmental accounting practices in maintenance of financial records.
  • Ability to establish and maintain effective working relationships with agency personnel, county officials, and the general public.

Desirable Education and Experience

Graduation from a four-year college or university with a degree in social work, or related field and extensive experience in human services or business administration including extensive supervisory experience; or an equivalent combination of education and experience.   Special Requirements Obtain ICS 100, 200, 300, 400, 700, and 800 certifications within one year of hire. Complete Adult Protective Services Modules I and II, Guardianship, Child Welfare Pre-Service, Adult Care Home, and Red Cross Shelter Management training within one year of hire. Valid North Carolina driver’s license.
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