Economic Benefits – Quality Assurance Reviewer
Work Type
Economic Services
Position Number
Req#3798
Salary
$22.21 - $29.99 per hour
Closing Date
May 22, 2022
Posted May 9, 2022
Agency Name
Wake County Health and Human Services
Work County
Wake
Job Location
Human Services Center Somerset
Raleigh
North Carolina
Job Description
What You'll Be Doing
The purpose of the Economic Benefits - Quality Assurance Reviewer is to conduct compliance audits and communicate quality information to staff in the Economic Social Services (ESS) Program. This position provides support and partners with Economic Services training staff and systems support staff; and works with management and supervisory staff to discuss findings and develop corrective action plans. This is a hybrid role, that will audit and review Child Care Subsidy cases and Food and Nutrition Services Submit Team actions.
Primary job functions include:
- Planning and leading quality reviews of both Child Care Subsidy and Food and Nutrition Services actions in NC FAST
- Keeping abreast of policy changes and communicating them as necessary to Economic Services staff (ESS)
- Assisting with answering policy questions from ESS staff and communicating with state reps on policy clarifications
- Gathering information, analyzing trends, and reporting data to Economic Services management, supervisory staff, and members of the program staff development team
- Assisting with the development of newsletters, checklists, job aids, and other materials to help staff become more proficient in their policy and NC FAST knowledge
- Assisting with the preparation of materials for external monitoring and with the development, improvement, and training of our quality assurance monitoring tools