Economic Benefits – Quality Assurance Reviewer

What You'll Be Doing The purpose of the Economic Benefits - Quality Assurance Reviewer is to conduct compliance audits and communicate quality information to staff in the Economic Social Services (ESS) Program. This position provides support and partners with Economic Services training staff and systems support staff; and works with management and supervisory staff to discuss findings and develop corrective action plans. This is a hybrid role, that will audit and review Child Care Subsidy cases and Food and Nutrition Services Submit Team actions. Primary job functions include:

• Planning and leading quality reviews of both Child Care Subsidy and Food and Nutrition Services actions in NC FAST
• Keeping abreast of policy changes and communicating them as necessary to Economic Services staff (ESS)
• Assisting with answering policy questions from ESS staff and communicating with state reps on policy clarifications
• Gathering information, analyzing trends, and reporting data to Economic Services management, supervisory staff, and members of the program staff development team
• Assisting with the development of newsletters, checklists, job aids, and other materials to help staff become more proficient in their policy and NC FAST knowledge
• Assisting with the preparation of materials for external monitoring and with the development, improvement, and training of our quality assurance monitoring tools

NOTE: Wake County Health and Human Services (WCHHS) employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another WCHHS position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within WCHHS, (ii) after accepting your position with WCHHS you must remain in your role for one (1) year before you are eligible to apply for another position within WCHHS, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Bachelor's degree Two years of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Bachelor's Degree At least three (3) years of extensive knowledge in the program area Strong Child Care Subsidy policy knowledge 91% or higher quality review average score Demonstrated experience coaching co-workers/employees to produce error free work Proficient with using technology, including Excel/ Done Safe system