Economic Benefits Technician

Work Type
Economic Services

Position Number

Closing Date
October 4, 2022
Posted September 27, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Contact
Visit to apply online by the closing date.

Job Description

Make an impact in your community today! The Economic Social Services (ESS) team serves the public by helping our community receive what they need to live happy and healthy lives. ESS aids individuals and families in need by providing evaluation for Food and Nutrition Services. Currently, we are seeking twelve (12) dynamic and passionate Economic Benefits Technicians (time-limited) to join this hard working team and assist in making a difference! These positions are full-time, benefits-eligible, and currently funded for one (1) year. Yes, this means you get the 5% towards your 401K too! Wake County will reassess and extend these positions based upon availability of funding and business need.  Positions are located at  the Swinburne and Somerset Buildings. Primary job duties include:
  •  Submitting recertifications  into NC FAST
  •  Assisting with interviewing clients
  • Researching cases in NC FAST and On Base and referring client to the Eligibility Caseworker on duty for the Family & Children Medicaid or Food & Nutrition Services Programs
  • Answering general questions via phone, email, or in person
  •  Scanning documents into On Base
  •  Helping clients complete application, if needed
  •  Troubleshooting problem areas for clients
  •  Making referrals to appropriate resources

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

  • High school diploma or GED
  • One year of experience in human services
  • Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

  • One (1) year of experience in health and human services programs
  • NCFAST and OnBase experience
  • Excellent customer service skills

How Will We Know You're 'The One'?

  • Knowledge of and/or ability to learn Economic Benefit Programs policy
  • Knowledge of Microsoft Office programs including Word and Excel
  • Exceptional customer service skills
  • The ability to listen, react and respond appropriately to others, and professionally assist emotional clientele

    About This Position

    Location: Positions available at multiple locations Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: $17.17 - $23.17 commensurate with experience Posting Closing Date: 7:00 pm on 10/4/2022
Link to Agency Posting Job