Economic Services Division Director

Work Type
Directors and Program Managers, Economic Services

Position Number

Hiring Range: $90,170 - $126,240 commensurate with experience

Closing Date
January 10, 2022
Posted December 10, 2021

Agency Name
Wake County

Work County

Job Description

What You'll Be Doing

The Wake County Health & Human Services Department seeks a dynamic leader for the role of Economic & Social Services Division Director.  As a Division Director you will provide leadership and guidance to Assistant Directors, Program Managers, and staff responsible for programs and projects within the Division.  This position is one of two Division Directors reporting to the Deputy Director for Social Services. Programs within the Division include:
  • - Medicaid 
  • - Food & Nutrition Services 
  • - Child Support 
  • - Child Care Subsidy 
  • - Energy Assistance 
  • - Work First 
  • - Employment Services 
  • - Adult Protective Services 
  • - Adult Guardianship
  • - Adult & Community Services 
Key responsibilities of the Economic & Social Services Division Director include: 
  • - Providing direct supervision to three Assistant Division Directors, the Continuous Quality Improvement Program Manager, the Data Analytics Supervisor, and indirect supervision of the Program Managers 
  • - Ensuring compliance with federal, state and county regulations assuring that services are provided in a manner that results in positive outcomes for Wake County residents 
  • - Analyzing and evaluate outcomes and performance measures for the Division 
  • - Ensuring that Quality Improvement activities are implemented 
  • - Ensuring effective service delivery processes are in place for Division programs  
  • - Working with community partners to maximize outreach to the community and access to services 
  • - Ensuring best practices in customer service and that the Division complies with client rights, policies and procedures
  • - Preparing and submitting Division budget to the Deputy Director after consultation with Division leadership
  • - Monitoring budget on a regular basis and working closely with Budget and Finance staff 
  • - Assisting Deputy Director and other Division leaders in establishing long range plans for the agency 
  • - Providing support to the HS Board and Social Services committee 
NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Health and Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)
  • - Bachelor's degree in Human Services, Health or related field 
  • - Six (6) years of management experience 
Beyond the Basics (Preferred Education and Experience)
  • - Ten (10) years of experience managing economic/social services programs in a local Department of Social Services
  • - Excellent budget planning and justification ability
How Will We Know You're 'The One'?
  • - Bachelor’s degree in Human Services, Health, or a related field
  • - Six (6) to ten (10) years of experience managing Social Service programs
  • - Thorough knowledge of county, state and federal policies governing social services programs
  • - Superior customer service skills, integrity, and commitment to collaboration
  • - Strong management and leadership skills
  • - Strong communication and public speaking skills
  • - Ability to manage multiple projects/initiatives simultaneously

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon- Fri 8:30 am - 5:15 pm
Hiring Range: $90,170 - $126,240 commensurate with experience
Posting Closing Date: 7:00 pm on 1/10/2022

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
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