Economic Services On-Site Support Consultant

Work Type
Economic Services

Position Number

$22.90 - $30.91 commensurate with experience

Closing Date
October 18, 2022
Posted October 12, 2022

Agency Name
Wake County Health and Human Services

Work County

Job Location
Human Services Center Swinburne
North Carolina
Job Description

Are you a high performer who enjoys training and transferring your skills and expertise to others? Program and Staff Development is a section within the Economic Services Division (ES), with a goal of creating a 'High Performing Work Team'. This section consists of the following units: NC Fast On Site Support, Trainers, Quality Control, IT Security, Onboarding, and Appeals. We are currently seeking a flexible and innovative On Site Support Consultant, who will ensure this team continues to meet this goal. This is a hybrid position that will provide consultation and training on both technical matters and programs. Primary duties include:
  • Training Staff on Food and Nutritional Services (FNS) and Adult Medicaid Program policy, such as, CAP, LTC, PLA, SA. Could also assist with other programs as needed to include, Child Care, Work First, WF 200% Services, Program Integrity and Energy Assistance programs)
  • Providing NC FAST technical expertise, training and over the shoulder support on automated (internal and external) systems used by staff in the Economic Services Division to include (Work Number, OLV/WIRM, OnBase, SAVE, SharePoint and EBT Edge); and troubleshooting NC FAST user issues
  • Creating practice job aids, FAQs, Error Reports, when needed to support the training and quality goals of the division. Developing and providing policy guidance, technical assistance, and training related job aids that allow staff to practice the use of the tools and see results
  • Evaluates and recommends improvements to processes and systems. Meets regularly with Team Leads, Supervisors, and PMs in order to identify gaps and/or problems in using technology tools and/or systems
Link to Agency Posting Job