Economic Services Program Manager

Work Type
Directors and Program Managers, Economic Services

Position Number

$52,732 - $71,188

Closing Date
February 14, 2022
Posted February 11, 2022

Agency Name
New Hanover County

Work County
New Hanover

Job Location
1650 Greenfield Street
North Carolina
Job Description

New Hanover County is seeking an experienced Economic Services Program Manager for the Department of Social Services. The Economic Services Program Manager will be responsible for supervising staff, managing economic services units, and ensuring departmental compliance with federal and state aid and assistance mandates. This position will oversee supervision of the department's training unit, quality unit, two Customer Experience Team (CET) units, and program integrity unit. This position ensures that the agency complies with its outside regulatory and legal requirements. Including agency audit compliance, agency federal and state systems user compliance, and federal and state reports compliance, Will work closely with internal and external partners, DSS administration, management, and staff to identify and manage regulatory risk.   Duties require excellent verbal and written communication skills, organizational skills, and the ability to multi-task and meet varying deadlines. Must be familiar with IT systems. Additional duties will include:
  • Supervises full-time staff by prioritizing and assigning work, conducting performance evaluations, ensuring staff is trained, and making hiring, termination, and disciplinary recommendations
  • Reviewing and disseminating information contained in policy update reports to staff, analyzing impact of policy on clients and staff, developing plans for implementing change
  • Troubleshooting and facilitating staffing around client related issues,
  • Monitoring availability of funding for specific services, collaborating with outside assistance agencies
  • Representing the department on various committees and work groups within the County government system and with outside agencies
  • Provides information regarding department activities to various County agencies and private service groups by addressing media inquiries
  • Assists with the preparation of the department budget by assessing current departmental workload requirements, and anticipated program changes
  • Ensuring staff has the tools, resources and training necessary to correctly assess, instruct, and authorize benefits for all universal Economic Services Programs
  • And performing other duties of a similar nature or level.
The department of social services is a part of New Hanover County's consolidated human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve.   If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
* * * *
-8:00 AM - 5:00 PM, Monday - Friday. -Must be available to report for emergency work assignment during emergency situations. Employment Type: Full-time, Exempt Salary Information: The hiring range for this position is $52,732 - $71,188. Salary will be determined based on qualifications, internal equity, budget, and market considerations.  New Hanover County offers:
  • Employer paid 401k contributions;
  • Retirement plan through the NC Retirement system;
  • Flex time and telework availability, depending on your position;
  • Paid sick and personal leave + 13 paid holidays per year;
  • Paid parental leave;
  • Paid community services leave to give back to our community;
  • Education leave to obtain a degree within your line of work;
  • Medical, dental, and vision insurance + many other insurance options;
  • Onsite, employer-paid health and wellness center;
  • Professional development trainings & leadership initiatives;
  • Opportunities to make a difference in your community;
  • And so much more!
Please check out our careers page at for more information on why New Hanover County is a great place to work.  


  Required Education and Experience:
  • Valid North Carolina Driver’s License
  • Bachelor's Degree in Business Administration, Accounting, Finance, or a related field
  • Five (5) years of of progressively responsible economic services casework experience
    • OR an equivalent combination of education and experience (Associate's and 7 years of experience OR High School Diploma and 9 years of experience)
  • Two (2) years of recent experience supervising economic services casework
What will make your application stand out:
  • Experience in Project Management skills and techniques
  • Previous experience in a social services agency
  • Previous work in data analytics and related regulatory evaluation experience
  • Proven ability to generate and interpret NC FAST reports.
  • Knowledge of applicable federal, state, and local statutes for department, and knowledge of state and federal aid programs and guidelines
  • Skilled in preparing and monitoring budgets and preparing reports
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
  • Previous experience with preparing and monitoring department budgets

Other Information

  External Candidates:
Full vaccination for COVID-19 is required within 30 days of employment. Vaccination status, to include documentation if fully vaccinated, is required by the first day of employment.
Link to Agency Posting Job