Eligibility Specialist I (IMC I) – Bilingual Required

Work Type
Economic Services

$33,400.40 - $55,110.66

Closing Date
September 16, 2022
Posted September 7, 2022

Agency Name
Catawba County Department of Social Services

Work County

Job Location
11th Ave Dr SE
North Carolina
Job Description

SALARY RANGE:  $33,400.40 - $55,110.66 (Compensation negotiable within the salary range for fully qualified applicants. Salary rates are based on education, skill, and experience level as well as internal equity and market rates.) Catawba County Social Services is seeking a bilingual (Spanish-English) individual who can provide outstanding customer service, enjoys helping persons from all walks of life, possesses strong organizational and multi-tasking abilities, and who would thrive in a fast pace environment for an Eligibility Specialist I (IMC I) position.   In the Eligibility Specialist I position, you will provide front-facing customer service to citizens requesting to apply for or recertify for Economic Services, which includes Adult and Family Medicaid and Food and Nutrition Services, including interviewing and connecting them to appropriate services. Position requires applicants to possess bilingual speaking skills (Spanish-English in order to serve citizens.  Extra duty pay is provided for bilingual skills.  RESPONSIBILITIES: 
  • Interview walk-in clients to determine if eligible for expedited processing of benefits
  • Research and updates in NCFAST database system, including entering of applications and re-certifications
  • Answer a large volume of incoming calls
  • Investigate and answer program specific inquiries
  • Obtain appropriate paperwork from clients
  • Complete online data and resources verifications in NCFAST database system
  • Mail forms and assist caseworkers with special projects
  • Accept fraud payments
  • Distribute mail and reports
  • Complete and run reports
  • Obtain documentation from court as needed
  • Cover reception duties for other units as needed
  • Associates degree in Human Services, Business, or a closely related field; OR
  • High school diploma and GED equivalent and 2 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information and 1 year of experience as an Income Maintenance Caseworker; OR
  • High school diploma or GED equivalent and 3 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information
  • Ability to multi-task and remain organized
  • Outstanding customer services skills with the ability to work with a variety of people
  • Excellent analytical and problem solving skills
  • Ability to answer a multi-line phone system and large volume of calls
  • Ability to answer the phone and research/type into a computer system simultaneously
  • Strong computer skills with the ability to maneuver in complex software systems, including excellent typing and keyboarding skills
Link to Agency Posting Job