Eligibility Supervisor

Work Type
Economic Services

Position Number


Closing Date
Open Until Filled
Posted October 10, 2022

Agency Name
Yadkin County Human Services

Work County

Job Contact
Marcy Mays, Assistant Director Yadkin County Human Services P.O. Box 548 Yadkinville, NC 27055 336-849-7910 mmays@yadkincountync.gov

Job Location
217 E Willow Street
North Carolina
Job Description

Primary job function and duties:  This position supervises, trains, leads and develops staff of a blended team of eligibility specialists that administer the following public assistance programs within the NC FAST System:  Food & Nutrition Services, Family & Children’s Medicaid, NC Health Choice, Adult Medicaid, Work First Program, Low Income Energy Assistance Program, Crisis Intervention Program, Child Support and Subsidized Child Care Services.  Supervisor responsibilities include the on-going ability to assess how cases are processed due to continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs. Assures that applications and case management is completed accurately and timely using the NC FAST System.  Responsibilities include the assignment and balancing of workloads and assessing training needs of staff and providing clarification on state and federal policy changes guidelines. This position will be responsible for the on-going evaluation of staff, including recommending disciplinary actions and developing corrective action plans. Will be required to complete second party reviews and state quality assurance reports as well as annual performance appraisals.  Eligibility supervisor will be responsible for holding individual and group conference to review casework; maintaining cooperative relationships with Public and Private entities; interviewing potential job applicants in concert with higher level management.  Perform other duties as required.
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