Energy Assistance, Eligibility Caseworker II, (Time Limited)

What You'll Be Doing

It has really been a hot summer, and thank goodness for fans and/or air conditioning!! Are you energetic and interested in working with the Energy Team? Some Wake County families need your help keeping cool this summer. This work will allow you to assist low income families who are  experiencing a heating- or cooling-related emergency, which could be a life-threatening or health-related matter. We are currently seeking an Energy Assistance - Eligibility Caseworker II to join this dedicated team.  This is a time-limited position, expected through November 2023. Your work will include:

• Interviewing individuals to obtain the necessary information to determine their eligibility; providing clients appropriate information about economic benefits, referrals to community resources and other services
• Requesting the verification needed to determine eligibility according to program policy; evaluating information and making eligibility determinations
• Entering required data into computer systems to authorize their benefits
• Providing back up, working reports, providing accurate and timely documentation, and utilizing document management system for caseload management

Additionally:

• This position may have to work occasionally out of an alternative Wake County or Community-Based location after hours or on weekends, during high-peak season
• Overtime could be required during high peak periods, to keep take care of families in need

NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

Beyond the Basics (Preferred Education and Experience)

• One (1) year or more of determining income eligibility for Energy Assistance or related programs
• Proficient in NCFast and OnBase
• Bilingual preferred but not required

How Will We Know You're 'The One'?

• Knowledge of Energy Assistance Programs
• Proficiency in calculating budgets and assess financial information
• Ability to apply, interpret policies and translate complex concepts to the public
• Ability to perform at a satisfactory in a deadline driven environment
• Ability to work in a fast-paced environment with great attention to detail and accuracy
• Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
• The ability to develop and maintain strong relationships with customers and understanding and responding to identified needs