Human Services Caseworker – Long Term Care (Zone 3)

Work Type
Economic Services

Position Number

Closing Date
July 8, 2020
Posted June 29, 2020

Agency Name
New Hanover County

Work County
New Hanover

Job Contact
Kasey Baker 910-798-7035

Job Description

The New Hanover County Department of Social Services is seeking an experienced, detail-oriented, and customer friendly professional to aid citizens in need of economic assistance in the role of a Human Services Caseworker Zone 3.  Caseworkers are responsible for interviewing clients and collateral contacts using various complex automated systems, explaining the requirements and benefits of all Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance and the Federal Marketplace to determine eligibility and/or re-eligibility for the various programs. Caseworkers assigned to zone 3 duties specialize in Long term care services through Medicaid, but are required to work with multiple programs.  Duties include researching and evaluating resources; verifying information; processing applications; explaining and recommending programs; referring clients to other appropriate agencies or community programs and documenting findings and the status of the case.  This position will specialize in Long-Term Care, Special Assistance, Special Assistance In-home, PACE, CAP and eligibility for benefits of various community resource programs. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county.   The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County strives to hire the best and the brightest employees who are committed to public service.  Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement.  Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter.  Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.   Minimum Qualifications:  High School Diploma or General Equivalency Diploma (GED) and three years of related experience providing customer service in a setting with a high level of public contact; interviewing clients or families and using a computer for researching, searching and entering data.  Must possess excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and software programs. Must be able to utilize complex automated systems and have knowledge of policies and procedures related to eligibility, determination and re-determination. Must have at least one year of experience as a Caseworker in a State, County, or Municipal agency and experience establishing eligibility in multiple economic assistance programs.  Adult Medicaid experience in Long Term Care is preferred.   Hours are 8:00 AM - 5:00 PM Monday through Friday.  Must be available to work during emergency situations.
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