Human Services Caseworker Supervisor (FNS)

Work Type
Economic Services

Position Number

$44,659 - $60,290

Closing Date
September 30, 2020
Posted September 21, 2020

Agency Name
New Hanover County

Work County
New Hanover

Job Location
1650 Greenfield St.
North Carolina
Job Description

Essential Duties
New Hanover County is seeking a detail oriented, customer focused Universal Caseworker supervisor in the Department of Social Services.  Responsibilities will include supervising a unit of caseworkers responsible for determining client eligibility for Food and Nutrition. Responsibilities will include supervising a unit responsible for answering questions about client eligibility; making changes to cases, assigning and monitoring work; training new and ongoing workers; interpreting program policies; reviewing cases for accuracy; responding to complaints and inquiries; evaluating policies and procedures with state and county representatives; preparing reports; and evaluating unit needs for budget purposes. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County strives to hire the best and the brightest employees who are committed to public service.  Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement.  Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter.  Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.
Minimum Qualifications
  • Bachelor's Degree and 3 years of experience as a universal caseworker, economic services caseworker or income maintenance caseworker;   or an equivalent combination of education and experience.
  • Must have skill in managing people, customer service, quality assurance and interpreting policies.
  • Proficiency in the use of computers, dealing with a high level of public contact and knowledge of community resources required.
  • FNS policy knowledge, NCF proficiency, and previous supervisory experience is preferred. 
Other Information
Hours: 8:00 AM - 5:00 PM weekdays; rotating 9:00 AM - 6:00 PM, Tuesdays; must be available during emergency situations. Salary information:  The hiring range for this position is $44,659 - $60,290 + a competitive benefits package.  Salary is negotiable within the hiring range, depending on qualifications. After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner.
Link to Agency Posting Job