Human Services Caseworker

Work Type
Economic Services

Position Number

$36,833 - $48,754

Closing Date
Continuous Recruitment
Posted February 1, 2022

Agency Name
New Hanover County

Work County
New Hanover

Job Location
1650 Greenfield Street
North Carolina
Job Description

The New Hanover County Department of Social Services is seeking experienced, detail-oriented, and customer friendly professionals to aid citizens in need of economic assistance in the role of a Human Services Caseworker. Caseworkers are responsible for interviewing clients and collateral contacts using various complex automated systems, explaining the requirements and benefits of all Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance and the Federal Marketplace to determine eligibility and/or re-eligibility for the various programs. Duties include researching and evaluating resources; verifying information; processing applications; explaining and recommending programs; referring clients to other appropriate agencies or community programs and documenting findings and the status of the case. Potential Caseworkers may be assigned to work in any of the following: Food and Nutrition services, Family and Children's Medicaid, Adult Medicaid, Work First - Family Assistance, Daycare services, or assist in a unit where knowledge of multiple programs is required. The department of social services is a part of New Hanover County's consolidated human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve.   If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.  
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-8:00 AM - 5:00 PM, Monday - Friday. -On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule. -Must be available to report for emergency work assignment during emergency situations. Employment Type: Full-time, Non-exempt Salary Information:, The hiring range for this position is $36,833 - $48,754. Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.   New Hanover County offers: 
  • Employer paid 401k contributions;
  • Retirement plan through the NC Retirement system;
  • Flex time and telework availability, depending on your position;
  • Paid sick and personal leave + 13 paid holidays per year;
  • Paid parental leave;
  • Paid community services leave to give back to our community;
  • Education leave to obtain a degree within your line of work;
  • Medical, dental, and vision insurance + many other insurance options;
  • Onsite, employer-paid health and wellness center;
  • Professional development trainings & leadership initiatives;
  • Opportunities to make a difference in your community;
  • And so much more!
Please check out our careers page at for more information on why New Hanover County is a great place to work.  

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  Required Education and Experience: 
  • High School Diploma or General Equivalency Diploma (GED)
  • Two (2) years of related experience providing customer service in a setting with a high level of public contact and using a computer for researching, searching, and entering data
What will make your application stand out: 
  • Previous experience as an Income Maintenance, Economic Services, or Universal Caseworker
  • Previous experience interviewing clients or families
  • Excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and software programs
  • Able to utilize complex automated systems and have knowledge of policies and procedures related to eligibility, determination and re-determination
  Priority consideration will be given to those candidates who have completed the Social Services Case Worker Workforce Readiness program through Cape Fear Community College.
Link to Agency Posting Job