Human Services Deputy Director – Adult Services

Work Type
Adult Services, Directors and Program Managers

Position Number

$84,112.53 – $136,564.37 Annually

Closing Date
October 19, 2021
Posted October 4, 2021

Agency Name
Cumberland County DSS

Work County

Job Contact
Yvette Lofton Telephone Number: 910-677-2580

Job Location
1225 Ramsey Street
North Carolina
Job Description

PRIMARY PURPOSE OF POSITION: The primary purpose is to develop, implement, monitor, and supervise programs within the Adult Services Section to ensure the dignity and integrity of the adults and families in the   community is preserved.  This position is responsible for programs serving a population that ranges from age 18 to the elderly and disabled. The position directs, plans, and coordinates all functions of the Adult Services Section in support of the overall agency mission to ensure independent living and to improve the quality of life for adults, elderly and the disabled of Cumberland County. Upon designation by the Director, the Assistant Director may serve as second in command of the agency in assuring the proper administration of all the department's programs, services and personnel to include state and federally mandated programs. The Assistant Director may be designated by the Director to assume overall agency responsibility in the absence of the Director.  The Assistant Director will assist the Director in assuring that federal, state and local dollars are effectively and legally appropriated within the agency's formal budget.  The Assistant Director position understands and assures the application of multiple and complex program rules and regulations relating to broad program and fiscal policies that come from state and federal sources. The Assistant Director represents the agency in complex and challenging relationships with other public organizations, private profit and non-profit organizations, advocacy groups, judges, schools, hospitals, vendors, county government, elected officials and the media.  The Assistant Director serves on the agency's Executive and Management Teams. EXAMPLE OF DUTIES: DUTIES:  The Assistant Director is responsible for providing direct supervision of the daily operations of the Adult Services Section. The Assistant Director of Adult Services is responsible for the planning, development, administration, and supervision of a Section Chief who oversees five Adult Services units that provide twelve (11) service programs including adult protective services, guardianship, adult home specialist, in-home aide, intake/general services, and domestic violence services.  The sections include a Program Manager and senior level supervisors.  A Supervisor is responsible for the operation of a domestic violence center, 24 hour battered women's shelter and 24-hour crisis line.  The Assistant Director also carries out other duties such as reviewing actions taken by the Executive and Management Teams and program staff; supporting other Assistant Directors in different program areas in decision making including decisions related to adult wards for whom the Director is guardian, child protective services, economic programs and business operations.  This position represents the agency in State, County and community meetings and appearing before various government boards, legislators, media and court. The Assistant Director will have the responsibility of human resource management and must be highly knowledgeable of state personnel and county policy. Job responsibilities and duties require this position to work after hours, holidays and weekends.  This position requires flexibility in work non-traditional schedules to meet the duties, demands and responsibilities including disaster duty. MINIMUM QUALIFICATIONS: PREFERRED EDUCATION & EXPERIENCE:  Masters degree from an accredited school of social work with more than four (4) years experience in a County Department of Social Services (with over two (2) of those years as a manager of supervisors). Position requires thorough knowledge of the legal and philosophical basis for public welfare programs and system. Considerable knowledge of principles and practice of social work including adult and child protective services and fiscal management in a public human services organization.  Experience working with military communities and families preferred. MINIMUM EDUCATION & EXPERIENCE REQUIRED:  Master's degree in social work, public administration, business administration, or human services field and two years of management experience in a human services agency or business, with a preference for one year of management experience in a human services agency; or, graduation from an accredited four-year college or university with a human services, business or related degree and four years of management experience in a human services agency or business, with a preference for two years of management experience in a human services agency. KNOWLEDGE, SKILLS AND ABILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of methods and principles of social work supervision and training; thorough knowledge of social work principles, techniques, and practices and application to casework and community problems; considerable knowledge of social and economic factors in the community and local agencies and resources; considerable knowledge of the laws, regulations, and policies which govern social services programs; considerable knowledge of principles and techniques of public administration, including personnel administration, budgeting, and office management including automation and technology; skill in directing a staff of social workers and supervisors and  related professionals and students engaged in a variety of services. Knowledge of the agency's organization, operation and objectives and applicable federal, state and county laws, rules, and regulations.  Ability to exercise sound judgment in analyzing situations and making decisions. Overall knowledge of child protective services and economic services programs as this position can serve as second in command of the organization as designated by the Director.  The Assistant Director is a highly visible leadership position and must communicate effectively internally and externally in formal and informal settings and must be effective in both written and oral communication. CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal. The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License. Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Duties of this position require the use of the employees personal vehicle. This position will require assisting in emergency and/or disaster situations. The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact Human Resources @ (910) 677-2580. MISSION The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life. VISION We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our partners, motivated and empowered to improve their quality of life. Our Core Standards & Values A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
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