IMC III – Work First

Work Type
Economic Services

$38,294.13 - $47,500.00

Closing Date
November 19, 2021
Posted November 5, 2021

Agency Name
Catawba County Social Services

Work County

Job Location
3030 11th Ave Dr SE
North Carolina
Job Description

Are you an experienced Eligibility Specialist looking for a challenging new role?  Catawba County Social Services is recruiting for an Eligibility Specialist III (Income Maintenance Caseworker III) to determine eligibility for Work First, assess client situation, develop/implement an outcome plan, and arrange services to assist with goals. ADDITIONAL INFORMATION:
  • Salary is negotiable for applicants who are fully qualified. (2 years or more of Income Maintenance experience, particularly in Work First)
  • In order to be fully qualified applicants must possess two years of experience in income maintenance eligibility in a Department of Social Services. However, trainees with at least one year of income maintenance eligibility experience may be accepted.  Trainee salary is $36,379.42.
  • Carries ongoing caseload and takes new applications on an Intake rotation schedule
  • Determines eligibility for all programs under Work First through interviewing applicants and collecting/verifying information
  • Completion of psychosocial assessment to evaluate client’s situation
  • Develop and implement outcome plan and realistic employment goals to obtain self-sufficiency and well-being
  • Coach clients to assist in meeting goals (ex: interview skills)
  • Provide and arrange supportive services to maintain employment-related activities and accomplish goals set in plan
  • Serve as broker, facilitator, mediator, and advocate for family in the community
  • Monitor client progress towards goals set in plan
  • Complete reviews on all active cases in all programs according to state/federal polices to determine on-going eligibility
  • Completion of verifications, reports, case notes, outcome plans, and other required documentation
  • Manage data in complex computer systems
  • Investigate possible fraud by use of collateral contacts, home visits, and computer inquiries
  • Work is done in office and through home, field, and other related agency visits
  • Associate’s degree in Human Services, Business, or a closely related field and 2 years of experience as an Income Maintenance Caseworker; or
  • High School diploma or GED equivalent and 3 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information, including 2 years of experience as an Income Maintenance Caseworker.
  • Valid driver’s license with a safe driving record
  • Exceptional assessment skills
  • Excellent people skills, patience, and willingness to work with a variety of personalities and in crisis situations
  • Ability to self-initiate, with strong organizational and multi-tasking skills
  • Strong computer skills
  • Capacity to learn and work quickly, and a strong will to learn and succeed
  • Analytical skills to read, interpret, and apply complex rules and regulations
What can we offer you?
  • Working with a dynamic team dedicated to providing excellent customer services
  • Interaction with a variety of people on a daily basis
  • A challenging environment where you can use your high level technical skills
  • A professional office environment
  • Job stability in a committed organization, with a nice benefit package
  • A rewarding career, impacting the lives of others
Link to Agency Posting Job