Income Maintenance Caseworker II

Assists clients who are in need of public assistance programs and services such as Medicaid, Work First, and Food Nutrition, etc. Work involves receiving and processing applications for public assistance in accordance with established rules, regulations, and procedures including interviewing applicants for assistance to determine eligibility, making referrals, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the limited supervision of the Income Maintenance Supervisor II and is evaluated by a review of records, reports, discussions, client feedback, and by observation.

• Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms.
• Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
• Makes referrals to other community services or agency services.
• Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems.
• Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility.
• Determines and implements the most economical means to access the appropriate services needed.
• Responds to identified changes in client cases.
• Monitors programs and notifies supervisor of any issues.
• Approves and reconciles vendor invoices for payments.
• Thorough knowledge of County and department policies and procedures.
• Thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs.
• Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EBT Edge, etc.).
• Thorough knowledge in preparing reports and other types of correspondence.
• Ability to perform, organize, and prioritize work independently.
• Ability to communicate effectively orally and in writing.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to make arithmetic computations using whole numbers, fractions, and decimals.
• Ability to compute rates, ratios, and percentages.
• Ability to understand and apply governmental accounting practices in maintenance of financial records.
• Ability to manage and engage clients with chronic and persistent behavioral health conditions.
• Ability to manage and engage with clients with serious medical conditions.
• Ability to work with agitated clients, heavy workloads, and compressed time frames.
• Ability to establish and maintain working relationships with clients, associates, physicians, vendors, government officials, and the general public.

Graduation from an accredited Associate Degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience including negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience including negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.