Income Maintenance Caseworker II

Work Type
Family and Children’s Services

Position Number


Closing Date
August 2, 2021
Posted July 14, 2021

Agency Name
Cleveland County Department of Social Services

Work County

Job Location
PO BOX 1210
North Carolina
Job Description

JOB DESCRIPTION: This position is responsible for determining/redetermining applicant/client eligibility for Income Maintenance programs such as: Medicaid, Special Assistance, Food and Nutrition Services and Child Daycare Services. Work includes interviewing clients to obtain required information, completing initial applications, verifying information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program requirements and options and advise or refer clients to other program services as appropriate.   KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to perform caseworker functions within structured timeframes.   EXPERIENCE & EDUCATION One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.   PHYSICAL REQUIREMENTS: Position requires the physical ability to communicate verbally by person, phone and in writing. The caseworker must be able to remain seated for long periods of time, and also must be able to maintain an energetic pace to meet numerous demands.  She/he must be able to physically perform the basic life support functions of reaching, standing, walking, fingering, grasping, feeling, talking, hearing, and repetitive motions. Must be able to perform sedentary/light work which includes exerting up to 10-20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Must have close visual acuity to prepare and analyze data and figures, use a computer terminal, extensive reading and determine the accuracy, neatness, and thoroughness of the work assigned.   APPLICATION PROCESS: Cleveland County applications must be submitted to the Cleveland County Human Resources online at   SELECTION PROCESS: Selection will be by structured interview.  Applications will be reviewed to select the best qualified applicants for admission to a structured interview.    
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