Income Maintenance Caseworker II

Work Type
Economic Services

Position Number


Closing Date
January 12, 2023
Posted January 3, 2023

Agency Name
Craven County DSS

Work County

Job Contact
Craven County DSS

Job Location
2818 Neuse Blvd
New Bern
North Carolina
Job Description

Primary Purpose The primary purpose of this position is to provide professional human services work, assisting individuals in accessing a variety of social services, interpreting program information, determining eligibility for human service programs and conducting in-office and/or on-site interviews and/or assessments. Essential Functions Interviews clients and/or collateral contacts to gather information, to secure medical history, work history and other income information and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Assists clients in retaining public assistance benefits by updating information in client file and state eligibility systems. Follows policies and procedures related to eligibility determination and redetermination. Uses information technology to determine eligibility, to record notes and to manage records. Documents eligibility decisions and retains copies of client information to meet state and federal mandates. Provides clients with information about the availability of other services. Minimum Education and Experience One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Must possess: Ability to read, analyze, interpret and apply rules, regulations and procedures.  Good mathematical, reasoning and computation skills. Computer skills. Organizational skills to meet multiple mandated timeframes.  Ability to communicate with a variety of individuals: business/public officials/clients. etc. Valid Driver's License and reliable vehicle for work. Will accept other valid driver's license issued by other states if military affiliated. Must pass a background check. Experience interviewing, negotiating, explaining information, gathering/compiling data and/or performing legal tasks. Additional Information All staff are required to perform additional tasks with disaster management. Employees are frequently subject to working with upset clients and compressed time frames.
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