Income Maintenance Caseworker II

This Caseworker is assigned to a unit within the Economics Services Section. This position is responsible for taking applications, determining eligibility and maintaining cases for Food and Nutrition Services, Temporary Assistance for Needy Families, Adult Medicaid and Family and Children’s Medicaid. Responsibilities includes interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record. This employee must determine how the changes impact on the eligibility of the case. Other duties may be assigned to the employee when deemed necessary by the supervisor. The employee in this position must be human-services oriented and possess the ability to interact well with the supervisor, co-workers, and clients and be able to work in a team environment. This employee must respond to disasters as needed in accordance with Madison County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Madison County Emergency Management Office. This employee must use the online program manuals and DSS Administrative Letters as appropriate. This employee is expected to make the final decision in determining eligibility by applying written policy, but be able to recognize situations that should be referred to the supervisor for clarification.