Income Maintenance Caseworker II – Family and Children Medicaid

Work Type
Economic Services

Position Number

$21.38 - $28.86 Hourly

Closing Date
Continuous Recruitment
Posted January 25, 2023

Agency Name
Brunswick County

Work County

Job Location
30 Government Center Drive
North Carolina
Job Description

Brunswick County Department of Social Services is accepting applications for an Income Maintenance Caseworker in the Family and Children Medicaid Intake Unit. We are a forward thinking, creative organization that truly believes in treating others as we want to be treated.  We are looking for the right person to join our Team. The Ideal Team member: We are looking for an ethical, team oriented, confident, compassionate, self-starter with a capacity for critical thinking and problem solving.
  • Willingness to work in a fast paced, challenging environment that offers opportunities to grow both personally and professionally
  • Have a desire to create a positive impact on adults, children and families living in our community
  • Ability to interpret and apply state and agency policies and procedures with the goal of meeting the needs of the community
  • Capacity to work and thrive in a team environment
Job Description Income Maintenance Caseworker II/ Family and Children Medicaid A Family and Children Medicaid Caseworker completes interviews and processes applications and or recertifications and household changes in both the NCFAST system as well as our local document management system.  This worker will communicate closely with customers and supervision/management. The goal of this position is to ensure the agency is meeting quality and timeliness standards for the State for the Economic Services Family and Children Medicaid Program. Job responsibilities include:
  • Complete timely and accurate applications or recertifications.
  • Complete timely and accurately all reported changes.
  • Complete NCFAST Tasks daily.
  • Calculate and budget payments accurately.
  • Handle all concerns for customers related to eligibility decisions, processing timelines and allotment amounts
  • Trouble shoot all cases and access appropriately prior to sending them to the Supervisor or Family and Children Medicaid Program Specialist
  • Compiles and enters data into NC FAST and county document management system.
  • Attend all related refresher and mandatory training given by the State as well as our internal QA unit
  • Review NC Fast postcards and stay abreast of accurate interpretation and application of updates and changes sent via the State
Knowledge, Skills and Abilities: Knowledge of Family and Children Medicaid policies Knowledge of NC FAST
  • NC FAST Core Functions Certification
  • NC FAST Family and Children Medicaid Certification (or ability to obtain certification)
Organizational Skills
  • Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
  • Ability to meet deadlines
  • Ability to quickly identify and utilize essential resources
Assessments Skills
  • Ability to gather facts
  • Detail oriented
  • Sound judgment/decision making
Communication Skills (oral and written)
  • Ability to actively listen
  • Ability to document all casework clearly and concisely in a timely manner
  • Ability to clearly communicate with others
  • Ability to provide feedback
  • Ability to present trainings to staff on policy updates and changes
Critical thinking
  • Ability to collect, analyze and interpret information gathered
  • Ability to interpret and apply policy to make correct case decisions
Other Information  Brunswick County Department of Social Services is a part of a consolidated Health and Human Services agency, with roughly 250 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.  Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. Hours are 8:30 am - 5:00 pm Monday - Friday.  Must be available to work during emergency situations. Qualifications Graduation from an accredited associate degree program in Human Services Technology, Social Services Associated, Paralegal Technology, Business Administration, Secretarial, or a closely related curriculum; or graduation from high school and three years of paraprofessional, clerical, or other public contact, which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical program; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Experience with NC FAST Highly Desirable and /or Income Maintenance Caseworker/NC FAST and Intro to Human Services Certificate. Physical Requirements Must be physically able to operate a variety of automated office machines, which includes calculators, copiers, facsimile machines, etc. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Information Brunswick County (current est. population 150,000) is consistently one of the fastest-growing counties in North Carolina.  Brunswick County is located between historic Wilmington, NC and lively Myrtle Beach, SC.  Brunswick County is steeped in history and hospitality.  We appreciate your interest in Brunswick County and welcome the opportunity to show you why so many chose to work where they play in North Carolina. Brunswick County provides equal opportunity in employment for all qualified persons regardless race, religion, color, sex, age, national origin, or disability.  Brunswick County is required by law to verify identity and employment eligibility of all persons hired.  Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid Driver's License and candidate must be current on Brunswick County taxes.  A background check and drug screening will be conducted with a contingent offer of any position. 
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