Income Maintenance Caseworker II, Family&Children Medicaid

Work Type
Family and Children’s Services

Position Number


Closing Date
May 25, 2021
Posted May 21, 2021

Agency Name
Cleveland County Department of Social Services

Work County

Job Location
PO BOX 1210
North Carolina
Job Description

Job Description The primary purpose of this position is to determine and redetermine Family and Children’s Medicaid eligibility. Work includes interviewing clients to obtain required information, completing initial applications, verifying information obtained, determining eligibility or completing scheduled program reviews.  Employees must explain program requirements and options and advise or refer clients to other program services as appropriate.     Knowledge, Skills, and Abilities Thorough knowledge of income maintenance program assigned. General knowledge of all income Maintenance programs. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedure of varying complexity. Ability to work independently and prioritize work. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker function under and within structured time frames.     Minimum Education & Experience One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.   Physical Requirements Position requires the physical ability to communicate verbally by person, phone and in writing. The caseworker must be able to remain seated for long periods of time, and also must be able to maintain an energetic pace to meet numerous demands.  She/he must be able to physically perform the basic life support functions of reaching, standing, walking, fingering, grasping, feeling, talking, hearing, and repetitive motions. Must be able to perform sedentary/light work which includes exerting up to 10-20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Must have close visual acuity to prepare and analyze data and figures, use a computer terminal, extensive reading and determine the accuracy, neatness, and thoroughness of the work assigned.   Application Process All applicants must submit a completed County Application by the closing date to Cleveland County Human Resources Office online at   Selection Process Selection will be by structured interview.  Applications will be reviewed to select the most qualified applicants for admission to the interview.  
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