Income Maintenance Caseworker III

Work Type
Economic Services

Position Number


Closing Date
January 6, 2022
Posted December 20, 2021

Agency Name
Carteret County Department of Social Services

Work County

Job Contact
Teresa Baker HR Generalist Carteret County Government

Job Location
210 Craven Street
North Carolina
Job Description

General Statement of Duties Performs difficult advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports. Distinguishing Features of the Class An employee in this class serves in a service maintenance role within an assigned eligibility program of the Department of Social Services. Work may include performing as a lead worker over a group of Income Maintenance Caseworker II’s, spending 75 percent of their time completing duties similar to an Income Maintenance Caseworker II and 25 percent of their time performing lead worker duties. Work may also include serving as a trainer for new employees within the assigned eligibility program. The employee is responsible for developing and implementing training material for the assigned program and tracking the progress of the new employee. The employee performs a wide range of tasks in the eligibility determination/re-determination process requiring an in-depth knowledge of all income maintenance programs and processes. The employee may also be responsible for performing complex tasks and functions within the Medicaid long-term care program. An employee in this capacity assumes responsibility for the resolution of complex problems in which actions can have a considerable effect on clients, medical institutions and the agency. Work is performed under the limited supervision of the Income Maintenance Supervisor II and is evaluated by a review of records, reports, discussions, client feedback, and by observation. Duties and Responsibilities Essential Duties and Tasks • Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms. • Interviews applicants for assistance to determine their eligibility with particular expertise in long term care programs; researches and verifies information provided by applicants. • Makes referrals to other community services or agency services. • Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems. • Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility. • Determines and implements the most economical means to access the appropriate services needed. • Responds to identified changes in client cases. • Arranges transportation services and on-going case management services. • Monitors programs and notifies supervisor of any issues. • Assists with training new workers; develops and implements training material; tracks progress of new worker. • May perform as a lead worker for a specific eligibility program. Additional Job Duties • Performs related duties as required. • Required to respond in a State of Emergency assisting with the operation of County shelters. Recruitment and Selection Guidelines Knowledge, Skills and Abilities • Comprehensive knowledge of County and department policies and procedures. • Comprehensive knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs. • Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EBT Edge, etc.). • Comprehensive knowledge in preparing reports and other types of correspondence. • Ability to perform, organize, and prioritize work independently. • Ability to communicate effectively orally and in writing. • Ability to analyze facts and to exercise sound judgment in arriving at conclusions. • Ability to make arithmetic computations using whole numbers, fractions, and decimals. • Ability to compute rates, ratios, and percentages. • Ability to understand and apply governmental accounting practices in maintenance of financial records. • Ability to manage and engage clients with chronic and persistent behavioral health conditions. • Ability to manage and engage with clients with serious medical conditions. • Ability to work with agitated clients, heavy workloads, and compressed time frames. • Ability to establish and maintain working relationships with clients, associates, physicians, vendors, government officials, and the general public. Physical Requirements • Work requires the regular exertion of up to 10 pounds of force to move objects. • Work regularly requires sitting, walking, speaking or hearing, using hands to finger, handle, or feel and repetitive motions, occasionally requires standing, reaching with hands and arms, and pushing or pulling. • Work has standard vision requirements. • Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly. • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound. • Work requires preparing and analyzing written or computer data, operating motor vehicles or equipment, and observing general surroundings and activities. • Work has no exposure to environmental conditions. • Work requires interacting with clients who have serious mental health issues. • Work is generally in a moderately noisy location (e.g. business office, light traffic). Desirable Education and Experience Graduation from high school and a minimum of three years in an Income Maintenance Caseworker role; or an equivalent combination of education and experience.
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