Income Maintenance Caseworker III – Economic Services Trainer

Job Purpose Family and Children's Medicaid, Adult Medicaid, and/or Cash Assistance This position needs specialized knowledge about NC FAST and all automated systems used by Economic Services staff and general knowledge of all agency programs and services.  The candidate for this position should have the ability to develop and implement training programs and to evaluate their effectiveness.  The candidate should be able to possess qualities including but not limited to strong attention to detail, willingly accept work direction from multiple parties and work as part of a team.  The candidate should have the ability to express ideas effectively, analyze and comprehend a variety of technical and administrative regulations, records, and reports as well as to set priorities, implement changes and maintain strong organization skills. Responsibilities  

• Provides training on curriculum to meet agency and employee training needs.
• Conducts via writing, designing, developing and continuously improving curriculums to enhance the competence of individual employees
• Maintains awareness of policy changes across all public assistance programs with Economic Services.
• Acts as an over the shoulder support employee by assisting customers and employees with troubleshooting problem cases in NC Fast System. Serves as the agency's liaison for the NC Fast Help Desk.
• Acts as hearing officer in the Economic Services Area
• Advises and directing staff on policies and regulations of income maintenance program(s) and NC FAST.

Skills & Abilities   Education & Experience:  Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience. To qualify for the Income Maintenance Caseworker III position in addition to the experience noted above, candidate must have at least two years of additional experience as an Income Maintenance Caseworker. Computer Skills:  Prior experience with Microsoft Windows suites of products. License/Credentials: Possession of a valid NC driver's license. Additional Position Information: All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.