Income Maintenance Caseworker III – Quality Assurance
$31,205.00 - $48,669.00
March 31, 2020
Posted March 14, 2020
Wayne County Department of Social Services
To Apply: Submit a completed PD-107 (state application) to Brenda Melvin, Wayne County DSS, 301 N. Herman Street, Box HH, Goldsboro, NC 27530. Unsigned or incomplete applications will not be processed.
301 N. Herman Street
Description of Job Duties: The primary purpose of this position is to manage and direct quality assurance and compliance reviews in programs throughout the agency, including but not limited to Medicaid, Food Assistance, and Special Assistance. This position will have total responsibility for reviewing records, conducting audits, compiling data to reflect policy, standards and compliance trends and determining caseworker skills sets. This includes independent research and analysis of all Federal, State and Local policy and procedure development, so that data tools can be gathered and developed by this position based upon observations and audit trends. This position will assist supervisors, managers and the DSS Director in identifying needs of the agency, objectives, and strategies for work performance through the actual result of case reviews. This position will conduct and perform detailed analysis of cases by compiling individual and unit data, developing agency-wide reports, attending internal and external meetings, and assisting in the implementation of standardized work methods. Once this position has performed ongoing comprehensive audits and identified areas of strengths and weaknesses, this position will make recommendations for corrective action and will heavily assist management in implementing those changes. Compliance in all eligibility programs is a must. This position will also be coordinating all federal, state and county audits in the eligibility programs. This position will assist supervisor and/or conduct training sessions with individuals or groups on approval of supervisors. This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as required by position to do, but not limited to: request leave, schedule/receive appropriate appointments, set up virtual files, scan/retrieve documents, receive/send tasks. Experience using Microsoft Office 2000 (Word, Excel, etc.) required.
- Two years of experience as an Income Maintenance Caseworker