INCOME MAINTENANCE CASEWORKER III – TRAINER/LEAD WORKER
Work Type
Economic Services
Salary
Starting salary $45,700—$50,200
Closing Date
Open Until Filled
Posted August 15, 2022
Agency Name
Rowan County Social Services
Work County
Rowan
Job Location
1813 W Innes Street
Salisbury
North Carolina
28144
Job Description
The County is currently accepting applications for the position of Income Maintenance Caseworker
III (Trainer/Lead Worker). As a member of the Economic Services training team, this position
develops and implements training material for the assigned program and tracks the progress of new
employees; trains staff in new program policy directives; completes second party reviews in Economic
Services programs. This position assists caseworkers and supervisors in ensuring timely and accurate
processing using required NC FAST and program policy knowledge; reports information to
caseworker supervisor regarding case reviews; troubleshoots eligibility system barriers when
necessary; develops, plans, and conducts remedial training as needed; and maintains knowledge to
serve as Lead Worker and cover vacant caseloads as needed when workload allows.
Requires a thorough knowledge of the Food and Nutrition Services, Medicaid, Energy and Special
Assistance Programs and of the federal, state, and county rules and regulations governing eligibility
for assistance under various programs; thorough knowledge of the reference sources to utilize in
verification of information received from applicants and clients; ability to comprehend fairly complex
information contained in rules, regulations, and procedures and of fairly complex forms related to the
work; skill in mathematical reasoning and computation; and the ability to train employees in new and
existing rules, regulations, policies, and procedures. Requires excellent written and verbal
communication skills, organizational and time management skills, and motivated self-starter.
Requires a Bachelor’s Degree in Human Services, Business Administration, Accounting, or a related
area and two years of experience as an IM Caseworker; or an Associate’s Degree in a related area and
three years of experience as an IM Caseworker; or an equivalent combination of education and
experience. Degrees/coursework must be from an appropriately accredited institution..
Starting salary $45,700—$50,200 (commensurate with experience) and excellent benefits package.
Apply online at www.rowancountync.gov/jobs. Individuals with disabilities may request
application accommodations by calling HR at (704) 216-8101. The County administers preemployment
drug tests and criminal background checks for all positions. Some positions may require
a physical exam, credit check, and/or a driving history check depending upon the position. Rowan
County is an Equal Opportunity Employer.