Income Maintenance Investigator II

Work Type
Economic Services

Position Number


Closing Date
November 10, 2022
Posted October 28, 2022

Agency Name
Carteret County Department of Social Services

Work County

Job Contact
Teresa Baker HR Generalist 252.728.8405

Job Location
210 Craven Street
North Carolina
Job Description

Income Maintenance Investigator II The Job Carteret County Government’s Department of Social Services is seeking an Income Maintenance Investigator II to join the team.  Do you have income eligibility program experience and like investigative work?  If you enjoy technical audit work, an Income Maintenance Investigator II position may be the role for you!  The Location Office location is at the Department of Social Services in Beaufort, NC. The Details Hiring range $40,658.16 - $44,723.97 Posting expires 11/10/2022 Full-time with benefits including paid medical, dental and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave. Apply online at The Job Description General Statement of Duties Performs intermediate advanced technical work conducting audits and reviewing eligibility programs to ensure that the agency is following local, Federal, and State laws, rules, and regulations, reviewing case records to detect fraud, conducting investigations, gathering evidence, preparing cases for court, preparing and maintaining files and records, and preparing reports. Distinguishing Features of the Class An employee in this class examines agency records, case files, and referrals and identifies evidence or indication of possible client overpayment and/or fraud. Work involves receiving, evaluating, and tracking allegations of suspected fraud, gathering evidence to prove or disprove allegations against clients, preparing cases for court or in-house hearings, and working with law enforcement to prosecute offenders including the recoupment of funds. Work is performed under the limited supervision of the Deputy Human Services Director and is evaluated by a review of records, reports, discussions, and by observation. Duties and Responsibilities Essential Duties and Tasks • Examines agency records, case files, and referrals and identifies evidence or indication of possible client overpayment and/or fraud. • Receives, evaluates, and tracks allegations of suspected fraud; maintains logs and records for accuracy. • Conducts an inquiry and investigation into allegations of fraud in an effort to determine intent on the part of the client; gathers evidence in an effort to prove or disprove allegations against clients; prepares fraud cases for court or in-house hearings. • Prepares non-fraud over-issuance cases for repayment. • Makes decisions as to the appropriate action to take in resolving cases. • Meets and confers with respective case workers concerning clients and cases; trains and provides guidance on fraud prevention and detection. • Interacts with clients during investigation, resolution, and repayment of claims. • Prepares detailed reports and other types of correspondence; prepares and maintains files and records. • Interacts with employers, landlords, collaterals, and other agency officials including law enforcement to obtain verifications needed in investigation. • Serves as EBT Terminal Operator. • Enters a variety of data into computer system. • Monitors newspaper, court calendar, obituaries, and marriage licenses and notifies Income Maintenance Caseworkers of any relevant client information. • Serves on various committees as assigned. Additional Job Duties • Performs related duties as required. Recruitment and Selection Guidelines Knowledge, Skills and Abilities • Thorough knowledge of County and department policies and procedures. • Thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs. • Thorough knowledge of applicable Federal and State laws, rules, and regulations. • Thorough knowledge of the legal practices related to fraud investigations. • Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC DMV, EIS, Compass, FSIS Lite, etc.). • Thorough knowledge of investigative techniques. • Thorough knowledge of the rules, regulations, and policies and procedures of the judicial system. • Comprehensive knowledge in preparing reports and other types of correspondence. • Ability to perform, organize, and prioritize work independently. • Ability to communicate effectively orally and in writing. • Ability to analyze facts and to exercise sound judgment in arriving at conclusions. • Ability to make arithmetic computations using whole numbers, fractions, and decimals. • Ability to compute rates, ratios, and percentages. • Ability to understand and apply governmental accounting practices in maintenance of financial records. • Ability to establish and maintain effective working relationships with associates, court system representatives, law enforcement, clients, and the general public. Physical Requirements • Work requires the regular exertion of up to 10 pounds of force to move objects. • Work regularly requires sitting, walking, speaking or hearing, using hands to finger, handle, or feel and repetitive motions, occasionally requires standing, reaching with hands and arms, stooping, kneeling, crouching, or crawling. • Work has standard vision requirements. • Vocal communication is required for expressing or exchanging ideas by means of the spoken word. • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound. • Work requires preparing and analyzing written or computer data and operating motor vehicles or equipment. • Work requires interacting with clients who have mental health issues. • Work is generally in a moderately noisy location (e.g. business office, light traffic). Desirable Education and Experience Graduation from high school and considerable experience in human services technology or paralegal technology; or an equivalent combination of education and experience. Special Requirements Valid North Carolina driver’s license.
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