Income Maintenance Supervisor – Adult Medicaid

Work Type
Economic Services

Position Number

$25.99 - $35.08 Hourly

Closing Date
Continuous Recruitment
Posted January 25, 2023

Agency Name
Brunswick County

Work County

Job Location
30 Government Center Drive
North Carolina
Job Description

Brunswick County Department of Social Services is accepting applications for an Income Maintenance Supervisor II for Adult Medicaid/LTC/ SA/CAP in Economic Services. We are a forward thinking, creative organization that genuinely believes in treating others as we want to be treated. We are looking for the right person to join our Team. The Ideal Team member: We are looking for an ethical, team oriented, confident, compassionate, self-starter with a capacity for critical thinking and problem solving.
  • Willingness to work in a fast paced, challenging environment that offers opportunities to gain experience both personally and professionally
  • Have a desire to create a positive impact on adults, children and families living in our community
  • Ability to interpret and apply state and agency policies and procedures with the goal of meeting the needs of the community
  • Capacity to work and thrive in a team environment
Job Description Income Maintenance Supervisor II - Adult Medicaid/LTC/SA/CAP An Income Maintenance Supervisor (IMS II) provides supervision, training, and support to staff in their Adult and LTC/SA/CAP Unit. The Supervisor maintains current knowledge and State policy regarding the Adult Medicaid program. They also supervise department employees which involves such duties as instructing, assigning, and reviewing work, maintaining standards, acting on employee problems, selecting new employees and appraising employee performance. Work involves reviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this program. Provides input to higher level management on short range planning needs for staff. The goal of this position is to ensure the agency is meeting quality and timeliness standards for the State for the Economic Services Adult Medicaid Programs. Job responsibilities include:
  • Monitor the work of subordinate staff through case applications, recertifications, progress reports, conferences, and informal discussion to ensure compliance with State and local policies.
  • Provides regular support and guidance of staff through conference and team meetings
  • Reports all employee concerns/issues to Program Manager
  • Explain and implement changes when necessary to staff
  • Prepares annual and probationary evaluations as appropriate
  • Assigns cases to staff and ensures workloads are balanced
  • Manage all concerns for customers related to eligibility decisions, processing timelines and allotment amounts
  • Provides training and technical assistance for all case errors for workers and accesses appropriately prior to sending them to the NCFAST Help Desk for tickets
  • Reviews and ensures cases are processed accurately and within mandated Policy timeframes
  • Attends all related refresher and mandatory training given by the State as well as our internal QA unit
  • Review NC Fast postcards and stay abreast of accurate interpretation and application of updates and changes sent via the State
Knowledge, Skills and Abilities: Knowledge of Adult Medicaid policies Knowledge of NC FAST
  • NC FAST Core Functions Certification
  • NC FAST Certification (or ability to obtain certification)
Organizational Skills
  • Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
  • Ability to meet deadlines
  • Ability to quickly identify and utilize essential resources
Assessments Skills
  • Ability to gather facts
  • Detail oriented
  • Sound judgment/decision making
Communication Skills (oral and written)
  • Ability to actively listen
  • Ability to document all casework clearly and concisely in a timely manner
  • Ability to clearly communicate with others
  • Ability to provide feedback
  • Ability to present trainings to staff on policy updates and changes
Critical thinking
  • Ability to collect, analyze and interpret information gathered
  • Ability to interpret and apply policy to make correct case decisions
Other Information The Department of Social Services is a part of Brunswick County’s consolidated Health and Human Services agency, with roughly 250 dedicated professionals seeking to serve the citizens of our county through providing essential human services.  The department is a part of a dynamic, professional county organization with a sharp vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. Hours are 8:30 am - 5:00 pm Monday - Friday. Must be available to work during emergency situations. Qualifications Associate degree and four years of experience as a caseworker or investigator in an economic service program and preferably with one year of supervisory experience; or a Bachelor’s degree and two year of experience as a casework or investigator in an economic service program and preferably with one year of supervisory experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Experience with NC FAST Highly Desirable. Physical Requirements Must be physically able to operate a variety of machinery and equipment including common office machines such as calculators and copiers, etc. Must be able to exert a negligible amount of force constantly to move objects.  Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Information Brunswick County (current est. population 150,000) is consistently one of the fastest-growing counties in North Carolina.  Brunswick County is located between historic Wilmington, NC and lively Myrtle Beach, SC.  Brunswick County is steeped in history and hospitality.  We appreciate your interest in Brunswick County and welcome the opportunity to show you why so many chose to work where they play in North Carolina. Brunswick County provides equal opportunity in employment for all qualified persons regardless race, religion, color, sex, age, national origin, or disability.  Brunswick County is required by law to verify identity and employment eligibility of all persons hired.  Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid Driver's License and candidate must be current on Brunswick County taxes.  A background check and drug screening will be conducted with a contingent offer of any position.
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