Income Maintenance Supervisor II

Alamance County Department of Social Services is in search for a candidate responsible for the administrative and technical supervision of a small staff of Income Maintenance Caseworkers. The income maintenance programs involved include the following: Food and Nutrition Services, Medicaid, and Work First.  The Income Maintenance Supervisor is responsible for the supervision of a unit of income maintenance programs, which is involved with all eligibility functions (i.e., intake, processing, and review).  Duties include planning, organizing and directing, budgeting, training, setting work standards, reviewing work and a variety of personnel functions to include performance reviews and recruitment/selection of new employees. Work at this level includes such tasks as workload and workflow analysis, annual objective and budget setting and customer service.  This employee reports to the Income Maintenance Administrator. Knowledge, Skills, and Abilities – Considerable knowledge of income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form. Minimum Training and Experience Requirements – Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.