Income Maintenance Supervisor II

Position:       Income Maintenance Supervisor II – Adult Medicaid Unit Position #5310-401-16, Permanent Full-time   Salary:           Grade 69       $50,946 if qualified for IMS-II Grade 67      $46,830 if qualified for IMS-I (up to 12-month work against to IMS-II position)     Application Period:           April 8, 2024 – April 23, 2024   NC FAST Experience Preferred   JOB DUTIES: Employee will provide supervision and management of the Adult Medicaid unit in the Economic Services section of the Department of Social Services.  This position will be responsible for ensuring that the assigned unit meets or exceeds the quality and timeliness standards determined by Federal and State policy and local standards.  Employee plans, organizes and directs workflow and tasks for subordinate Income Maintenance Caseworker II and Income Maintenance Caseworker III employees.  Duties include determining individual and unit training needs, providing on-the-job training for new employees, supervising training efforts and evaluating the effectiveness of training.  Employee performs personnel evaluations and prepares monthly unit progress reports utilizing state and local computer systems and software.  Position is responsible for ensuring that unit staff complies with program, agency, county, state, OSHA, ADA and Civil Rights policies, procedures, laws and directives. Employee is required to open or assist in the operation of a community shelter in the event of an emergency.   KNOWLEDGE, SKILLS & ABILITIES:  Thorough understanding of all income maintenance programs, forms and documents used in determining eligibility.  Considerable, detailed knowledge of the regulations and policies set forth in the following North Carolina program manuals: Adult Medicaid and Special Assistance.  Demonstrated skill in the NC FAST system and ability to effectively utilize Microsoft Office suite.  General knowledge of all programs and services offered by the agency as well as other local community resources. Ability to elicit information, explain programs / processes and develop rapport with staff and administration.  Ability to apply exceptional reasoning and strong interpersonal skills along with the ability to exercise sound judgment and work independently with limited supervision.  Ability to exhibit excellent oral and written communication skills.   RECRUITMENT STANDARDS: Minimum Training and Experience Requirements for IMS-II Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.   Minimum Training and Experience Requirements for IMS-I  (12-month work against) Two years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.   APPLICATION PROCESS: All applications must include a signed State Application for employment (PD 107 located on the Ashe County website), a cover letter, resume, and a copy of transcript from the institution where the applicant received the highest degree. An official transcript will be required upon employment. Completed applications must be submitted to the Ashe County Department of Social Services. Applications may be dropped off in person or mailed to 150 Government Circle, Suite 1400, Jefferson, NC  28640 (Attn: Angie Ritter); submitted by fax to Angie Ritter at 336-846-5779 or emailed to angieritter@ashecountygov.com.   All documents must be received prior to the 5 p.m. deadline on April 23, 2024. Incomplete applications or applications received after 5 p.m. on April 23, 2024, will not be accepted.  Applicants will be given credit only for information provided in response to this announcement.  No additional information will be solicited or considered by this office.  Verification for education and work experience is taken solely from information listed on the application Form PD-107.  Applicants will not automatically be given credit based on their position title.   SELECTION PROCESS: Selection may include the use of a structured interview to select the best applicant for the position.  Applications are rated by the Office of State Human Resources for training and experience.  Candidates will be subjected to a background check and drug screening.   ASHE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER