Income Maintenance Supervisor II – Intake

The Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II position in the Intake Unit, located at 714 North Street, Smithfield. Preference will be given to applicants with supervisory experience. Internal applicants must apply on-line to be considered. Please note: Final applicant subject to pre-employment drug screen, criminal records and DMV check. Background checks and potential drug screens will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

The primary purpose of this Income Maintenance Supervisor position is to guide and direct Income Maintenance workers as a Universal Supervisor. This includes Family and Children Medicaid, Adult Medicaid, and Food and Nutrition Services. This position must have thorough knowledge of the NC FAST system and some knowledge of EIS. This position is also responsible for answering general inquiries by phone or in person and making referrals to other program areas or agencies in the community when needed. This position must be able to read, understand and adhere to program policy and guidelines set by the state. This position must be able to interview and communicate effectively with customers, other agency personnel, and the general public in person and via phone. This position is required to maintain and monitor continual compliance for all program requirements and respond to customer's need for assistance regarding their eligibility. This position is also responsible for ensuring training needs are met for staff. Also, this position is required to evaluate caseworker's work performance. Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Considerable knowledge of all Income Maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the Income Maintenance Policy Manuals. Considerable knowledge of needs, programs, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Critical Thinking skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic management skills. Ability to communicate effectively with workers, supervisors, applicants and community agencies to obtain pertinent data and interpret rules and regulations. Ability to present information orally and in written form.