Income Maintenance Supervisor III

Work Type
Economic Services

$41,613.00 - $70,765.50

Closing Date
August 6, 2021
Posted July 23, 2021

Agency Name
Henderson County DSS

Work County

Job Contact
Bridget Anders Human Resources Specialist 112 First Avenue West Hendersonville, NC 28792 (828) 694-5037

Job Location
1200 Spartanburg Hwy Suite 300
North Carolina
Job Description

One (1) Full--time Income Maintenance Supervisor III

Department of Social Services   Duties and Responsibilities:  This position is directly responsible for the administrative and technical supervision of lower-level supervisors and indirectly responsible for the work of the caseworkers and child support agents in the lower-level supervisor’s respective unit.  This position ensures lower level supervisors are balancing workloads within their respective units; monitors, assesses, and reports  that County, State, and Federal standards are followed and lower level supervisors are providing training and tools required by staff in order for them to perform the unit work tasks; files daily, weekly, and monthly reports with the Program Administrator regarding the workload and how it has been distributed in order to meet timeliness standards; compiles data monthly reflecting the quality and production of the units; provides training to lower level supervisors; makes assessments of budgetary needs, such as equipment or staffing, and justifies them to the IM Program Administrator for possible inclusion into the overall DSS Budget; directly supervises the interviewing process of the lower level supervisors and makes hiring recommendations to the Program Administrator.   Qualifications:  Must possess considerable knowledge of the program/areas of assignment;  general knowledge of all agency and community programs and services; good mathematical reasoning and computational skills; ability to read, analyze, and interpret rules, regulations, and procedures;  ability to communicate with clients/applicants, the public, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures; ability to instruct and to evaluate the work of lower level employees; ability to direct and perform caseworker functions within structured time frames.  Requires advanced interviewing and communication skills, as well as a complete understanding and demonstrated ability in NCFAST and the Federal Marketplace.  Advanced reasoning skills are required for correct assessment of client and personnel situations.  Must have strong organizational skills that are reflected not only in appearance of work materials but also reflected in the position’s task management.   Four years of experience in an Income Maintenance program including one year of supervisory experience; or an equivalent combination of training and experience.   Pre-employment drug test and background checks required of finalist applicants.   Applications must be obtained, fully completed, and submitted to Henderson County HRD by mail 112 First Avenue West, Hendersonville, NC 28792, by email (, or by fax (828) 698-6184.  Please see our website, and refer to the Additional Applicant Information section for more detailed instructions.   The deadline for application is:  5:00 p.m. on August 6, 2021   Starting pay range:  $41,613.00 - $70,765.50 Grade:  74A
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