Intake Energy Worker (part-time)

Work Type
Economic Services

Closing Date
January 31, 2022
Posted January 6, 2022

Agency Name
Alamance County Social Services

Work County

Job Location
319 N. Graham-Hopedale Road
North Carolina
Job Description

Job Purpose This position is a temporary position providing additional support with Crisis Intervention, Low-Income Emergency Home Energy Assistance program. Within this position the Intake Worker will be interviewing customers to determine eligibility for heating, cooling and emergency assistance. Position is a PT temporary position. Hours may be up to 39 hours per week during peak season. Hours will typically be within a Monday-Friday 8-5 p.m. schedule. Responsibilities
  • Responsible for face-to-face interviews with customers applying for Emergency Assistance Program and Emergency Assistance.
  • Responsible for ensuring proper and appropriate customer service is provided at all times.
  • Responsible for arranging and organizing records, reports, files and other documents into a defined sequence.
Qualifications • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. • Autonomy – Ability to work independently with minimal supervision. • Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer Oriented - Ability to take care of the customers' needs while following company procedures. • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. • Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace. • Initiative – Ability to do more than is required or expected, completes tasks that no one has requested. • Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures. • Multitasker – Ability to multi-task in a fast-paced environment. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Relationship Building - Ability to effectively build relationships with customers and co-workers. • Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities. • Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Skills & Abilities
 Education & Experience:  A high school diploma or equivalent required. One or more years of customer service experience. Computer Skills:  Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook. License/Credentials: Bilingual in Spanish, preferred.
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