Integrated Health Care Program Manager

This posting is continuous and will remain posted to fill vacancies as they become available.  Applicants that apply to this posting will be considered for any vacancies of this type and will only need to apply once.  Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.  The Integrated Health Care Program Manager is responsible for daily administration, reporting, project development and marketing of the new Integrated Health program.  This position assists in the development and implementation of a preventative, educational and outreach program. This position will also assist in establishing and facilitating community collaboration and coordination with local stakeholders and community partners, general education to the community and outreach activities to un-served and under-served populations. This position will have flexibility to create responsibilities for the program and team members.  The Manager must have medical and behavioral health experience, be detail oriented, work well under pressure, meet deadlines, and understand that customer service to patient, clients and community partners is our mission.  The Manager must be able to think creatively and handle work independently with little supervision and oversight.

• Provides technical assistance as needed to support development and maintenance of strong local collaborative
• Helps develop template for use by other counties in developing future Integrated Health or Community Paramedic Programs
• Collaborates with MCO and HHS staff regarding activities and functions of the team
• Ensures that services for the members are coordinated across the behavioral health system and with other systems, including primary care
• Screens referrals and determine if needs are emergent, urgent or routine
• Tracks referrals and follow-up, maintaining necessary documentation
• Coordinates trainings for team members and provides and informational updates as needed
• Writes policies and procedures related to the roles of the integrated healthcare team members
• Works with Marketing staff to develop electronic and print materials promoting the program as needed
• Develops and maintains a coalition of medical and community partners, and seek opportunities to collaborate with other healthcare partners to promote integrated health and wellness
• Provides presentations about the program as needed
• Performs all duties in a safe courteous, confidential and professional manner, always taking into account the well-being of the patient and personal safety
• Uses safety and PPE equipment as required by law and county policies
• Protects the privacy of patients at all times and in accordance with HIPAA and agency policies
• Communicates with Medical Director on changes needed to enhance the community paramedic protocols

Knowledge, Skills and Abilities:

• Self-direction, motivation, and the ability to manage complex projects requiring diplomacy, negotiation, collaboration with internal and external stakeholders and coordination of scarce resources is required
• Exceptional interpersonal, problem-solving and conflict resolution skills
• Knowledge of mental health, developmental disability and substance abuse services and the ability to assess enrollee and community needs
• Skill in program planning and evaluation
• Ability to communicate ideas effectively in oral and written formats
• Ability to establish effective working relationships with associates, enrollees, providers, and the public
• High level of diplomacy and discretion, with ability to effectively negotiate and resolve issues with minimal assistance
• Highly effective communication ability, both oral and written
• Propensity to make prompt independent decisions based upon relevant facts
• Problem solving, negotiation, arbitration and conflict resolution skills
• Must be highly skilled at shifting between macro and micro level planning, maintaining both the big picture and seeing that the details are covered
• Ability to exemplify a positive, solution-focused attitude and approach to problem solving
• Knowledge of the MH/SA/DD service array provided through the network of providers
• Ability to be attentive to detail, to organize multiple tasks and priorities, and to effectively manage projects from start to finish
• Ability to adapt to change and change focus of his/her activities to meet changing priorities
• Knowledge of personal computer and associated software and hardware
• Proficiency in Microsoft Office products (such as Word, Excel, Outlook, PowerPoint, etc.) is required

At minimum, a bachelor's degree with coursework in human services, community organization or related field is required, and at least two (2) years of progressively responsible program coordination experience. Prefer an individual with a Master's degree with experience in interagency and interdisciplinary programming and processes, with considerable knowledge and experience in human services field. Individuals with multidisciplinary experience in EMS, Behavioral Health and Social Sciences will be considered without the above stated requirements. Must obtain certifications in ICS 100, ICS 200, ICS 300, ICS 400, ICS 700, ICS 800 within 18 months Additional Training Preferred:

• Experience in the public mental health field is highly desired due to the complexity of the work of the organization.
• Current EMT Paramedic Certification issued by the State of North Carolina.
• Medical and Behavioral Health Language proficiency.

Special Requirements:  Possession of a valid North Carolina driver's license is required

Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center. This position is grant-funded.