Lead Caseworker (Senior Caseworker)
Work Type
Economic Services
Closing Date
March 19, 2020
Posted March 4, 2020
Agency Name
New Hanover County
Work County
New Hanover
Job Contact
Applications may be submitted at www.nhcgov.com/careers.
Job Location
230 Government Center Dr.
Wilmington
North Carolina
28403
Job Description
The New Hanover County Department of Social Services has is seeking experienced Human Services caseworkers to serve as a lead to caseworker staff aiding citizens in need of economic assistance.  This role will serve in the absence of supervisors and may be assigned to support any of the economic services units in the agency. Duties include conducting reviews of case actions taken by new and seasoned caseworkers; serving as subject matter expert for policy and technical expert concerning automated systems; serving as a mentor to staff; advising caseworkers on policy interpretation and helping to resolve problem cases; assisting in the development and implementation of performance improvement and corrective action plans; compiling and entering data into appropriate computer databases; remaining abreast of policy changes and assisting with communicating changes and recommending training areas needed; and assisting with special projects associated with agency priorities as identified.
Minimum Requirements: Associate's Degree in Human Services Technology, Criminal Justice, Business Administration, or related field and two (2) years of experience as a universal, economic services or income maintenance caseworker with experience working in multiple economic assistance program areas, or an equivalent combination of education and experience.
EOE
