Lead Child Support Agent
Work Type
Child Support Enforcement
Position Number
664002
Salary
$42,490 - $67,157
Closing Date
December 28, 2021
Posted December 9, 2021
Agency Name
Social Services
Work County
Pitt
Job Location
1717 West 5th Street
Greenville
North Carolina
27834
Job Description
Primary Purpose of Position: The primary purpose of this position is to support and assist the Agency in enforcing and modifying existing child support orders. Duties include managing an interstate caseload, providing ongoing training to staff, performing quality assurance to identify and correct areas of concern, and providing caseload coverage for vacant caseloads. This position is also responsible for working cases that cannot be assigned to line staff, due to ethical conflicts which occur when clients are relatives of current staff or when staff members apply for services.
Knowledge, Skills and Abilities: Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with agents, clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys; ability to orient, train, review work of agents.
Minimum Training and Experience: Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; and one year in IV-D; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work and one year in IV-D; or a four year degree and one year in IV-D or an equivalent combination of education and experience. Bilinguals are encouraged to apply. Valid North Carolina driver license required. DD 214 is required from applicants claiming a military preference.