Lead Human Services Caseworker – Adult Medicaid (Zone 2)

The New Hanover County Department of Social Services is seeking an experienced Human Services Caseworker (Zone 2) to serve as a lead to caseworker staff to mentor and support new and seasoned Adult Medicaid staff. This role will serve in the absence of supervisors and may be assigned to support any of the economic services units in the agency.  Duties include conducting reviews of case actions taken by new and seasoned caseworkers; serving as subject matter expert for policy and technical expert concerning automated systems; serving as point of contact for state NC FAST for automation tickets; advising caseworkers on policy interpretation and helping to resolve problem cases; assisting in the development and implementation of performance improvement and corrective action plans; compiling and entering data into appropriate computer databases; remaining abreast of policy changes and assisting with communicating changes and recommending training areas needed; and assisting with special projects associated with agency priorities as identified. New Hanover County's Consolidated Health and Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers.  Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve.   If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.