Part-time Intake/Energy Worker
March 2, 2022
Posted February 23, 2022
Alamance County Social Services
319 N. Graham-Hopedale Road
Job Purpose This position is a temporary position providing additional support with Crisis Intervention, Low-Income Emergency Home Energy Assistance program. Within this position the Intake Worker will be interviewing customers to determine eligibility for heating, cooling and emergency assistance. Position is a PT temporary position. Hours may be up to 39 hours per week during peak season. Hours can be Monday-Friday 8 a.m. - 9 p.m. schedule and some weekend hours available. Responsibilities
- Responsible for face-to-face interviews with customers applying for Emergency Assistance Program and Emergency Assistance.
- Responsible for ensuring proper and appropriate customer service is provided at all times.
- Responsible for arranging and organizing records, reports, files and other documents into a defined sequence.
Education & Experience: A high school diploma or equivalent required. One or more years of customer service experience. Computer Skills: Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.
License/Credentials: Bilingual in Spanish, preferred.