Processing Assistant III

PREFERENCE:  Bilingual applicants are preferred  Description of Job Duties:    This position is assigned to be the primary Receptionist position. The position is the first point of contact for clients visiting or calling the agency. Imparting accurate information, swiftly referring clients to appropriate staff, and expedited routing of materials are essential.  Other duties may be assigned to the worker when deemed necessary by the Supervisor. This worker must be human services oriented and possess the ability to interact well with the Supervisor, Co-workers, and Clients and be able to work in a team environment.  Also, must have the ability to work with people with courtesy and tact in performing public contact duties.  This worker must utilize the online NC FAST Program, Manuals, and DSS Administrative Letters as appropriate

Educational/Experience Requirements: Graduation from high school and demonstrated possession for knowledge, skills, and abilities from at least one year of administrative/secretarial experience.

  Knowledge, Skills and Abilities Required:   Considerable knowledge of the programs/areas assigned; general knowledge of all agency and community programs and services which could affect the client/applicant.  Good mathematical reasoning and computational skills; ability to read, analyze, and interpret rules, regulations, and procedures.  Strong computer skills (data entry, on-line manuals, etc.) are essential in this position.  Must be able to effectively communicate with customers and the general public (both verbally and in writing) to obtain data, and to explain rules, regulations, and procedures.  Must possess a valid Driver's license. An Equal Opportunity Employer